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Opsandfulfillment_warehouse-20-03-2013 ARCHIVE

Whine On  Nov 01, 2000 10:30 PM By Liz Kislik

It’s good for the company when customers complain. All the customer service literature says so, and most managers say so too. When customers let you know

NEW TRICKS  Nov 01, 2000 10:30 PM By Laurie Solomon

Dogged by shoddy rep performance? Multimedia technologies offer meaty rewardsIt wasn’t so long ago that you could rely on an academic course or a stint

Assist Cornerstone  Nov 01, 2000 10:30 PM By MCM staff

ASSIST’s e.System is a fully integrated end-to-end e-business solution for multi-channel selling opportunities. Using a single database saves you money

Catalyst Warehouse Management System  Nov 01, 2000 10:30 PM By Curt Barry

Everybody’s getting into the act. We’ve seen all the major catalog management systems become Internet-enabled. Now the warehouse management systems (WMS)

The Inner Child  Nov 01, 2000 10:30 PM By Rama Ramaswami

As I began writing what was going to be an editorial on management style, I came across an article in The Industry Standard (Oct. 30) reporting that dot.com

Smith-Gardner  Nov 01, 2000 10:30 PM By MCM staff

Smith-Gardner is the developer of WebOrder and MACS, the leading enterprise software systems for direct commerce. Clients include companies who

fenvessy on personnel  Oct 01, 2000 9:30 PM By MCM staff

Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-

customer service  Oct 01, 2000 9:30 PM By MCM staff

Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment

fenvessy on personnel  Oct 01, 2000 9:30 PM By MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

call center  Oct 01, 2000 9:30 PM By MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility






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