Which would you rather do — handle a rush job in the DC or spend time in training? The obvious answer may not always be the right one. A report from the Warehousing Education and Research Council, aptly titled “Training: An Investment in your People — and Your Operation,” exhorts managers to squeeze in training no matter how daunting the time or resource constraints. “The long-term benefits of a solid training program generally far outweigh the short-term challenges of getting it done,” the report says. And training is no longer a passive, boring experience: Today’s sophisticated tools and techniques ensure that employees remain focused, engaged, and interested. For example, one company uses interactive exercises involving Lego toys; another employs visual props such as simulated warehouse equipment and radio-frequency guns. Bear in mind that in some cases, training is mandated by law. For instance, warehouses and distribution facilities must meet OSHA standards for powered industrial truck operator training. For more information, visit www.werc.org.
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