July 31, 2007




19 Ways to Reduce Employee Turnover

Employee turnover is a fact of life in the contact center. The better armed you are with strategies the more effective you’ll be at managing it. The strategies can help you reduce employee turnover. Brainstorm with your leadership team to …

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In Contact Center, Operations & Fulfillment

April 24, 2007




MULTICHANNEL MERCHANT AUDIENCE CHOICE AWARDS RULES

1. Penton Media, Inc. d/b/a Multichannel Merchant (“Sponsor”) is offering the Online Sweepstakes (“Sweepstakes”).
2. No entry fee. To qualify for the random prize drawing, entrants must cast an online vote for Multichannel Merchant’s Audience Choice Awards.
3. The Sweepstakes …

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In Affiliate

December 1, 2006




Big Deal: Eddie Bauer and Golden Gate

Given its heady catalog acquisition spree during the past two years, Golden Gate Capital’s purchase this fall of a few more apparel merchants hardly seems like news. But the private equity firm’s most recent deal — as of press time, anyway — …

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In Catalog, Channel Integration

November 13, 2006




Golden Gate, Sun Capital Acquire Eddie Bauer

On Nov. 13, Golden Gate Capital and Sun Capital agreed to buy Redmond, WA-based cataloger/retailer Eddie Bauer for $614 million, including $328 million in debt. The acquisition is expected to close in the first quarter of 2007 and is subject to the approval …

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In Channel Integration, Cross Channel

February 1, 2006




Taking Measure of Picking

We don’t have to tell you that improving profitability is the number-one driving force in today’s operating environment. Honing your picking productivity is one way to reduce labor costs, extend facility capacity (buying time until your logistics network is expanded), …

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In Inventory, Operations & Fulfillment

January 25, 2006




RedEnvelope Chief Executive Resigns

Alison May, the embattled president/chief executive at $96.5 million print and Web cataloger RedEnvelope, announced her resignation on Jan. 24. She will remain in her position until a successor is named.
San Francisco-based RedEnvelope did not return a phone call requesting …

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In News

August 15, 2004




Handling Shipping and Handling with Care

Do you have a returns closet? I don’t mean somewhere in your catalog’s distribution center; I mean at home. If you don’t, you’re probably not ordering much from catalogs or the Internet, or maybe you’re ordering only merchandise you already …

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In News

January 1, 2004




Measuring Efficiency

Supply chain efficiency may be hard to measure, but claims for the benefits of upgrading or completely revamping supply chain management IT systems abound. The current period may not be a bad time to do just that. Says Charles Troyer, …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

June 6, 2003




Material Handling Sellers Dragged Into Reverse Online Auctions

A survey
conducted in late March 2003 by the B2B Research Center—a provider of market-driven research and analysis to the business-to-business community—clearly shows that the growing use of reverse online auctions for the purchase of material handling systems, …

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In B2B, multichannelmerchant.com/opsandfulfillment/news

December 11, 2002




Bush Administration Forms Presidential Commission to Overhaul USPS

Washington–The Bush Administration on Dec. 11 announced plans to form a commission to find ways to overhaul the U.S. Postal Service. While the commission’s primary intent is to find ways to reform the USPS to enabling it to continue …

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