Returns, shipping, Shipping/Delivery, postage, ecommerce, ecommerce delivery, consumers, ecommerce fulfillment, ecommerce returns, USPS, UPS, FedEx

July 22, 2014




Return to Sender: Making Package Returns Easy, Part II

Back in March, I shared three ways to make the returns process easy for online retailers – showcase your policy, implement a Return Merchandise Authorization (RMA) system, and get tech savvy with your shipping labels.

I’d like to revisit this …

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In Ecommerce, Fulfillment

down-downward-trend-300

July 17, 2014




Aeropostale, Lululemon and Shutterfly Make the “10 Brands That Will Disappear” List

Each year, 24/7 Wall St. identifies 10 American brands that it predicts will disappear before the end of the following year. And three retailers – Aeropostale, Lululemon and Shutterfly – have made the 2015 list, which published last week.

But should Aeropostale, Lululemon …

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In Blog, Executive

netsuite-300-200

July 17, 2014




NetSuite Acquires Venda to Accelerate Growth in Europe

NetSuite Inc. today announced the acquisition of London-based Venda, a leading provider of ecommerce solutions for an undisclosed amount.
NetSuite’s acquisition of Venda builds on the momentum of NetSuite SuiteCommerce globally and supports NetSuite’s business expansion into the European market, …

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In Ecommerce, Executive

April 12, 2007




Retailers “Extremely Concerned” About In-Store Experience

Customers have never been more satisfied with the goods and services they buy, according to a study by Retail Systems Alert Group. Nonetheless, the retailers recently surveyed were “extremely concerned” about consumer complaints regarding the in-store experience.
The more than 60 …

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In Retail

April 1, 2007




Q&A with J. Jill’s Kathie Lynch: Clothes Calls in Store

Kathie Lynch is the vice president of fulfillment for women’s apparel brand J. Jill, which was acquired by The Talbots in February 2006. Her group is responsible for filling all catalog and Web orders for the direct-to-consumer channel and shipping all …

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In Channel Integration, Cross Channel

mac-ipad-iphone-multichannel-300-yslider

July 7, 2014




Getting Through to Customers in a Multichannel World

In today’s multichannel world, consumers have more flexibility and more avenues for shopping than ever before. The customer journey frequently is a multiplatform ride encompassing interactions via smartphones, tablets, laptops and desktops.

This offers consumers unprecedented flexibility and convenience. …

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In Omnichannel

cloud-tablet-300

July 4, 2014




Omnichannel Happens in the Cloud

Consumers are more demanding, more connected and more informed than ever. They’re researching and completing transactions across multiple channels, starting their journey with one device and finishing it on another. And they expect the experience to be seamless, letting …

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In Must Reads, Omnichannel

Ecommerce, omnichannel, omnichannel fulfillment, omnichannel focus, omnichannel strategy, retail, ship from store, ship to store, buying online, online shopping, GameStop, brick-and-mortar

July 2, 2014




Rewards Data Helps GameStop Drive Omnichannel Growth

Even with all the growth in ecommerce, GameStop has found that most of its customers are using the company’s online channel to research products before making a purchase in store. And data from its PowerUp rewards program is generating …

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In Analytics, Ecommerce

big-data-300

June 30, 2014




Big Data Can Be Too Much and Not Enough

Like many other businesses, today’s multichannel retailers are keen to capitalize on the promise of big data. How can you tap into the increasingly large data sets being generated — both online and in the store — to make better and …

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In Must Reads

Amazon, Amazon.com, amazon prime, Amazon Marketplace, Amazon effect, ecommerce, ecommerce platforms, ecommerce news, mobile, Mobile Commerce, mcommerce, mobile customers, smartphone, smartphones, amazon fire, Amazon Firefly, retailers, retail, online retail, online retailer, retail news

June 26, 2014




Retailers Mixed on Impact of Amazon Fire Phone

Retailers and retail experts contacted by Multichannel Merchant were mixed in terms of how the new Amazon Fire phone – with its ability to directly link scanned products to items for sale on Amazon.com – would impact their businesses and retail …

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In Amazon, Ecommerce

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