back orders, Operations and Fulfillment, retail, omnichannel, ecommerce orders, ecommerce

May 20, 2015




The High Cost of Back Orders

How are backorders affecting your profitability?
From our consulting work with clients to improve their merchandise planning, forecasting and management processes and systems, we’ve seen a range of costs over 15 years to be between $7 and $12 for each unit that …

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In Blog, Customer Service

May 18, 2015




NetSuite To Showcase The Power Of A Seamless Customer Experience At IRCE 2015

SAN MATEO, Calif., May 18, 2015 /PRNewswire/ – NetSuite Inc. (NYSE: N), the industry’s leading provider of cloud-based financials /ERP and omnichannel commerce software suites, today announced its participation at the annual Internet Retailer Conference and Exhibition (IRCE), taking place June 2-5 …

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In IRCE 2015

mobile commerce, retail geo-targeting, social media marketing, customer reviews

September 24, 2014




How to Make Your Small Business Perform Like an Omnichannel Powerhouse

We hear a lot about omnichannel these days. It’s a big word for delivering a seamless shopping experience for customers —whether they are shopping online or in a store — and it can significantly increase sales.

In this digital age, …

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In Fulfillment, Inventory

omnichannel checklist

September 21, 2014




Your 5-point Checklist for Going Omnichannel

With the right digital strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint.

But every store operation is different and the right solution for one retailer may …

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In Customer Service, Engagement

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

May 14, 2015




Macy’s Says Several Adverse Factors Caused Q1 Sales Dip

Fewer sales from international tourists due to the strong dollar, growing pains in omnichannel, bad winter weather, the West coast port strike and lower-than-expected general merchandise, apparel and furniture sales all acted as a drag on Macy’s sales and …

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In News, Omnichannel

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

September 15, 2014




Apple Pay, Same-day Delivery Highlight Macy’s Inc.’s Omnichannel Rollouts

Macy’s, Inc. has today outlined its latest advancements in omnichannel strategy and technology as the company continues to add new dimensions for attracting shoppers and serving the needs of individual customers.

Here are examples of emerging omnichannel strategy and …

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In News, Omnichannel

BCBGMAXAZRIA, BCBG, BCBG Max Azria, Operations Summit 2015, Innotrac, SmartHub, shipping and delivery, Operations and Fulfillment, customer experience, Excellent in Customer Experience Awards

May 11, 2015




BCBG Max Azria Group on Fulfillment Excellence

Alex Golshan, vice president of omnichannel and global ecommerce for BCBG Max Azria Group, talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at delivering a high-touch fulfillment experience that is in line with a …

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In customer experience, Operations & Fulfillment

Apple Pay

September 12, 2014




What Apple Pay Means for Omnichannel Retail

[caption id="attachment_54148" align="alignright" width="100"] Computop CEO Ralf Gladis[/caption]

Apple made a big splash this week with the introduction of its new i-devices: The iPhone 6, iPhone 6 Plus, and the Apple Watch. With it comes Apple’s entry into the …

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In Omnichannel, technology

Amazon, Operations Summit 2015, FedEx, FedEx Services, Shepler's Western Store, S&S Worldwide, iHerb, same-day delivery, next-day delivery, Operations and Fulfillment, shipping and delivery, Warehouse/Distribution Center, distribution center, fulfillment center

May 7, 2015




Merchants Address Fast Delivery Demands

While so much attention is being paid to same-day and next-day delivery, members of a merchant panel at the recent Operations Summit in Louisville, KY said while they do all they can to decrease time-to-customer, instant (fulfillment) gratification isn’t …

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In customer experience, Fulfillment

Growing Global 2015, Alibaba.com, Tmall, Taobao, ecommerce, global ecommerce, cross-border ecommerce

May 7, 2015




Alibaba Group Replaces CEO

Daniel Zhang, currently Chief Operating Officer of Alibaba Group, will become CEO of Alibaba Group, effective May 10. Zhang will replace Jonathan Lu, who will remain on Alibaba Group’s board of directors as Vice Chairman.

Zhang has been with Alibaba Group …

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In Global, News

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