Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

December 17, 2014

Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …


In Blog, Omnichannel

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

December 12, 2014

3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …


In Blog, Ecommerce

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

December 8, 2014

How Omnichannel Can Fail at the Brick and Mortar Level

If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were at the brick and mortar level.

Here’s the quick rundown:


In Blog, customer experience


August 31, 2015

Heightened Holiday Shopping Expectations Driving Retailer Preparations

Holiday shopping 2015 is going to look a lot like last year, only more so in terms of customer expectations for faster delivery, flexibility and options, as well as a mobile-friendly experience, retailers and industry experts told Multichannel Merchant.

Scott Cohn, …


In Ecommerce, Marketing


August 31, 2015

Dick’s Sporting Goods Sees Ecommerce Payoff in Q2

Ecommerce continues to pay off for Dick’s Sporting Goods. The retailer saw ecommerce sales growth of 7.3% in the second quarter, compared to 6.3% a year ago, reflecting a growth of 24.4%.

Edward Stack, chairman and CEO of Dick’s, said during …


In Ecommerce, Must Reads


August 28, 2015

Week in Review: Chico’s Plans to Sell Boston Proper

Chico’s FAS has announced it is exploring strategic alternatives for Boston Proper, the direct-to-customer women’s apparel retailer it acquired for $205 million just four years ago.

Chico’s FAS President and CEO David Dyer confirmed the company is seeking “strategic alternatives” for …


In Ecommerce, Executive


August 27, 2015

Product Availability, On-Time Delivery Matter Most in Holiday Peak Shopping Season

Uncovering the latest insights into the online shopper’s expectations during the holiday shopping season, a new survey by eBay Enterprise and CFI Group reveals that consumers desire multiple ordering and more shipping options; while proving that product availability and late …


In Must Reads, Omnichannel


November 30, 2014

What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …


In Blog, customer experience


August 26, 2015

The Bon-Ton Stores Inc. Opens State-of-the-Art Fulfillment Center

The Bon-Ton Stores, Inc., which operates Bon-Ton, Boston Store, Bergner’s, Carson’s, Elder-Beerman, Herberger’s and Younkers stores, has announced the grand opening of its 743,000 square-foot state-of-the-art direct-to-consumer fulfillment center. The facility, which began transitioning fulfillment operations in June, …


In Fulfillment, Omnichannel


November 25, 2014

2015 Forecast: Customers Demand an Omnichannel Experience

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it.
The ecommerce numbers alone show that omnichannel activity will …


In 2015 forecast, executive summary

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