Nordstrom

August 17, 2015




Nordstrom Highlights Omnichannel Experience in Q2 Gains

Nordstrom is making the customer the center of its strategy as it focuses on creating a differentiated experience in each of its businesses, executives noted while delivering a strong second quarter report.

“While we’ve been pursuing distinct strategies to …

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In Must Reads, Omnichannel

abandoned-sears-300

May 28, 2016




It’s the End of Sears (and Kmart) as We Know It

It looks like the end is near for Sears and Kmart… Or at least Sears and Kmart stores and ecommerce sites.

On May 26, during its first-quarter earnings call, Sears Holdings announced that its Board of Directors decided to explore alternatives, …

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In Blog, Executive

Home Depot, ecommerce, distribution center, fulfillment center, ecommerce fulfillment

May 25, 2016




Home Depot Blows Out Online Sales, Expands Home Delivery to All Stores

Home Depot reported a healthy 21.5% increase in online sales when reporting its first quarter results, while also announcing plans to roll out home delivery to all of its U.S. stores by year end. The company also continues to invest …

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In Fulfillment, fulfillment

ecommerce-order-flowchart-300

May 25, 2016




Taking the “E” out of Ecommerce Platforms

The great ecommerce debate used to be whether or not to have a hyphen between “e” and “commerce. But as technology advances and consumer expectations grow, the debate is whether or not to have the “e” at all.
As omnichannel …

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In Ecommerce, Latest Research

GSN-logo

May 23, 2016




New Guideline Seeks to Harmonize Ecommerce Fulfillment Processes

LAWRENCEVILLE, NJ – A new guideline focused on omnichannel and ecommerce fulfillment processes has been released by GS1 US to help the retail industry evolve toward a single fulfillment process for improved cost savings and maximized resources.

The guideline, called the …

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In Fulfillment, fulfillment

mobile commerce

May 22, 2016




Smart Mobile Shopping Starts With User Experience

Mobile commerce has been making false starts for quite a while now. Smartphone operating systems (OS) have had the capability of promoting mobile commerce through such technologies as Google Wallet, Apple Pay and iBeacon, which have been around for years. …

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In Blog, Ecommerce

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

August 5, 2015




Why Retailers are Slow to Go Omnichannel

While at IRCE 2015, I sat down with MarketLive founder and CEO Ken Burke to talk, basically, about the state of the ecommerce industry… and I steered away from the prepared list of questions to get his thoughts on omnichannel.

First, …

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In Blog, customer experience

logo_vtex_300_200

May 19, 2016




VTEX Accelerates Expansion in US and Europe

Following through on its commitment to providing global digital commerce solutions with a localized approach, VTEX announced the opening of offices in the US and Spain in the first quarter of 2016.

US and Spain locations join 7 other VTEX offices worldwide …

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In Ecommerce, Global

ecommerce distribution center

May 18, 2016




Is Your ERP-Ecommerce Technology Disconnect Stunting Growth?

Recently I was working on an acquisition due diligence project for an omnichannel client. My part of the assignment was to address the company’s systems and technology strategy for IT and ecommerce; assess risks the business systems may pose; …

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In Blog, Fulfillment

ecommerce fulfillment, ecommerce operations, order management system

July 27, 2015




Understanding the 8 Stages of the Omnichannel Order Lifecycle

In a complex, omnichannel environment, retailers must address new questions such as what kind of investment in omnichannel makes sense, and how it will impact the bottom line. To determine the optimal approach and pinpoint opportunities for accelerated growth, savings …

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In Automation, Blog

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