Deliv, WeDeliver, Daphne Carmelli, same-day delivery, ecommerce, operations and fulfillment, shipping

November 12, 2015




Deliv Acquires NYC Same-Day Provider Zipments

Crowdsourced same-day delivery provider Deliv is continuing its market expansion plans by acquiring New York same-day company Zipments. In June it acquired Chicago-based WeDeliver, and said it will continue to pursue deals for other market-specific providers.

With the acquisition, Deliv …

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In Must Reads, Operations & Fulfillment

staples-online-pickup-300

February 11, 2015




Managing Inventory in an Omnichannel World

Providing real-time inventory visibility for your consumers across all the channels is no easy task. Today, consumers expect to purchase an item and arrange shipment or pickup no matter where the product is coming from.
In this executive summary from …

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In executive summary, inventory management

field-&-stream-300

November 11, 2015




Field & Stream Launches its First-Ever Ecommerce Site

Field & Stream stores, an outdoor specialty brand owned and operated by leading omnichannel retailer DICK’S Sporting Goods, announced today that outdoor enthusiasts can now access and purchase an extensive array of the latest outdoor equipment, apparel and accessories online …

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In Ecommerce, News

HolidayPic-300

November 9, 2015




How Customer Feedback Can Make or Break Your Black Friday

It’s almost upon us—the most lucrative day of the year for many retailers. Black Friday is a competitive, high-stakes game. Embracing customer feedback to provide a consistent omnichannel experience gives retailers the edge to win big during this …

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In Blog, Engagement

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

February 5, 2015




Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.

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In Blog, customer experience

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

February 2, 2015




Omnichannel, Big Data…What’s Next? Predictions for 2015

If I had to summarize 2014 for the retail industry, it would be the year of buzzwords. From omnichannel to big data, new “solutions” were being discussed every day and all of them were touted as the latest-and-greatest in the ongoing …

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In big data, Blog

Growing Global 2015, Alibaba.com, Tmall, Taobao, ecommerce, global ecommerce, cross-border ecommerce

November 5, 2015




Alibaba is Ready For Singles Day 2015… Are You?

Alibaba Group is hoping all the omnichannel initiatives it plans to launch on Singles Day will help it make last year’s $9.3 billion look like chump change. Alibaba will use the 11.11 Global Shopping Festival to launch a new series of initiatives …

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In cross-border, Ecommerce

global ecommerce

November 1, 2015




SMS Engagement Can Amplify Mobile Results For Merchants

Brands, marketers and merchants are continuously looking for ways to engage their customers through the use of apps. It’s not hard to arrive at this conclusion when you consider how people use their smartphones. When you look beyond calling, …

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In Blog, Marketing

free shipping, ecommerce fulfillment, Pitney Bowes, same-day delivery, consumer survey, holiday shopping season, 2015 holiday shopping

November 1, 2015




3 Holiday Retail Trends and 1 Keyword: Marketplaces

It’s crunch time. Near and far, merchants are busy preparing to roll out their holiday shopping strategies across multiple channels.

In 2015, we have seen new marketplaces, increased loyalty, and additional membership opportunities. We have also witnessed marketplaces shift their …

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In Ecommerce, marketplaces

customer-satisfaction-300

January 23, 2015




4 Omnichannel Tips to Improve Customer Experience and Increase Sales

When it comes to retail selling, gone are the days of “if you build it, they will come.” Customers today spend a significant amount of time researching products they want to buy and are much savvier about where, when and …

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In Blog, Ecommerce

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