Vermont Country Store

March 3, 2016




Vermont Country Store On Creating Agents as “Shopkeepers”

What does it mean to have your customer service representatives act not just as problem-solvers but as “shopkeepers” of your brand’s unique style?

Kara Soulia, director of operations, and Melissa Lackney, operations training and development coordinator for Vermont Country Store, …

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In Contact Center, customer experience

jcpenney-new-logo-300

March 1, 2016




J.C. Penney Continues Turnaround with Strong Q4

J.C. Penney posted strong numbers for the fourth quarter and all of 2015, citing its omnichannel initiatives as part of the reason for its continuing renaissance, doing well in a holiday season when competitors including Macy’s, Kohl’s and …

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In Fulfillment, fulfillment

B2B ecommerce, B2B marketing, B2C ecommerce, B2C marketing, ecommerce, ecommerce website, personalization, website personalization, product personalization

February 29, 2016




The Consumer Shopping Experience is Changing B2B Ecommerce Forever

The online shopping experience has never been better, thanks in large part to Amazon. The company’s unparalleled focus on delivering first-class customer experience has given consumers greater expectations in terms of service, delivery, choice and price transparency.

Further, Amazon …

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In B2B, Blog

Best Buy, Target, Walmart, Curbside, curbside pickup, in-store pickup, omnichannel, omnichannel fulfillment, omnichannel strategy, mobile app, mobile commerce, m-commerce

February 29, 2016




What’s Next for Best Buy After Its Marketplace Shutdown?

With Best Buy shutting down its marketplace for third party sellers, two questions are on everyone’s mind: Where will the electronics and appliances retailer focus next, and was this a smart move?

Scot Wingo, executive chairman and founder of …

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In Amazon, Marketing

showrooming-1-300

May 11, 2015




How 5 Companies Fight Showrooming Through Omnichannel

It’s no secret that online retailers have hurt the bottom lines of many brick-and-mortar stores, but the practice of showrooming just might be the final blow.

Showrooming happens when consumers examine merchandise in a retail store but buy online …

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In Blog

the-week-that-was-300

February 25, 2016




Week in Review: UPS Invests in Deliv to Learn About Same-Day Market

UPS took a big step this week by leading a $28 million investment round in same-day startup Deliv, with the stated purpose of learning the intricacies of its business model, especially how it has succeeded in the retail space.

While some …

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In Data & Analytics, Ecommerce

ecommerce-transaction-1-300

February 25, 2016




Industry Data Provides Telling Insights for Retailers in 2016

It’s no secret that shoppers are moving online, but the physical store isn’t going anywhere as long as you start to leverage them differently. This year, retailers are putting a stake in the ground by creating continuous shopping experiences, whether …

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In Blog, Ecommerce

iguama-300

February 24, 2016




Former Borderfree Leaders Join Cross-Border Shopping Site iguama

Former Borderfree executives Michael DeSimone and Kris Green have taken on leadership roles at iguama, a Latin American online cross-border mall featuring popular U.S. brands and products.

DeSimone, the former President and CEO of Borderfree, has joined the Board …

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In Global, Marketplaces

MossBros300

May 7, 2015




Moss Bros Expands Internationally and Accepts Global Omnichannel Payments

Moss Bros is a leading UK formal menswear brand, established in 1851. In early 2013, the business sought to expand its digital footprint and revenue both domestically in the UK, and internationally, across multiple channels including desktop, mobile and mobile point-of-sale.

[RELATED: …

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In Global, Must Reads

mobile-commerce-mobile-apps-300

February 23, 2016




4 Trends Shaping the Mobile Shopping Experience

Mobile trends are like fashion trends: changing and evolving quickly. As a business, it’s imperative to ensure your mobile marketing strategy is relevant if you want to maintain a competitive advantage in the marketplace.

That’s because smartphones will …

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In Blog, Ecommerce

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