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June 10, 2014




The Gap Between Customer Expectations, Retailer Reality in Omnichannel

A new report from Forrester Consulting, commissioned by Accenture and SAP unit hybris, found that retailers’ ability to deliver a multichannel shopping experience is lagging behind customer expectations, according to a report in Business2Community.

Forrester found that 71% of consumers …

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In Ecommerce, Inventory

June 9, 2014




ShopVisible Presents B2B Omnichannel Ecommerce Strategies at IRCE

ShopVisible Presents B2B Omnichannel eCommerce Strategies to IRCE Attendees This Thursday (via PRWeb)
SaaS eCommerce platform provider, ShopVisible, and Its Customer, Engage Tradeshow Attendees with Customer-Centric Online Approach for Business-to-Business Companies We’re very excited about helping the B2…

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In IRCE 2014

christmas-holiday-mouse-gifts-santa-hat-300

January 11, 2015




Consumers and Merchants Had a Cautious Holiday Season

When you look at overall Holiday 2014 sales season, you see it came in like a lion and out like a lamb. In this video, ChannelAdvisor founder and CEO Scot Wingo talks about why ecommerce sales grew year-over-year, despite a last-minute …

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In Amazon, eBay

June 5, 2014




Jagged Peak to Showcase How EDGE is the Central Hub for Omnichannel Retailing at IRCE 2014

Jagged Peak to Showcase How EDGE™ is the Central Hub for Omnichannel Retailing at IRCE 2014 (via PR Newswire)Attendees at Internet Retailer Conference and Expo (IRCE) in Chicago next week will learn how major retailers are using EDGE to connect …

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In IRCE 2014

Genesco Inc., Genesco, Genesco apparel, retail, traditional retail stores, retailer, athletic retailer, ecommerce, ecommerce platforms, ecommerce technology, omnichannel, omnichannel fulfillment, omnichannel focus, omnichannel strategy, omnichannel engagement

June 2, 2014




Genesco Focusing on Omnichannel Rollouts, Growth

The head of specialty sportswear retailer Genesco said on the company’s Q1 earnings call that it plans to implement several aspects of its omnichannel strategy later this year, seeing it as a significant growth area.

Bob Dennis, president, chairman …

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In Cross Channel, Inventory

mayhemsale-screenshot-300

January 2, 2015




Who Won the Sugar Bowl? Allstate’s Mayhem Sale

[caption id="attachment_59490" align="alignright" width="300"] Mayhem Sale (click to enlarge)[/caption]

We interrupt the Ohio State-Bama college football playoff game to bring you Mayhem Sale, pop-up ecommerce at its finest. Items sold right out of Matt and Shannon’s home… …

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In Blog, Must Reads

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

omnichannel-strategy-300

May 22, 2014




Isaac Mizrahi and the Omnichannel Experience

Isaac Mizrahi is winning at total omnichannel by engaging with its customers.

Robert D’Loren, CEO and chairman of the parent company Xcel Brands and Isaac Mizrahi said during his keynote presentation at the IRCE Focus: Brands & B2B show …

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In Branding, Ecommerce

staples-online-pickup-300

December 30, 2014




How Convenient is Buy Online, Pickup In Store?

Buy online, pickup in store is supposed to be a major differentiator for omnichannel retailers. But is buy online, pickup in store really that convenient?

According to a study by StellaService, buying online is a piece of cake. But it …

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In Blog, Must Reads

2015-forecast

December 29, 2014




4 Ecommerce Trends to Discard in 2015

It’s been a little over 15 years since the world was deathly afraid of Y2K crippling our global computer systems. Since that time, much has happened in between. We’ve revolutionized personal computing, the web, what it means to …

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In Blog, Must Reads

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