scot-wingo-300

May 4, 2015




Scot Wingo Resigns as ChannelAdvisor’s CEO

Scot Wingo resigned as CEO of ChannelAdvisor, the company he co-founded in 1999, on April 28, according to an 8-K filing made today with the Securities and Exchange Commission. The announcement, however, was not made until after ChannelAdvisor released its first-quarter 2015 financial …

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In Marketplaces, News

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

June 30, 2014




The Three Stages of Social Customer Service

How mature is your social customer service operation?

A recent study by Forrester Consulting, commissioned by Conversocial, identified three stages of social customer service maturity.

Forrester found that companies using dedicated social customer service tools owned by the contact center – …

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In CRM, Customer Relationship Management

India ecommerce

April 30, 2015




Consumers in India Becoming Mobile Savvy

More and more ecommerce companies in India are seeing a rapid increase in the usage of mobile, as consumers are increasingly becoming mobile savvy and using their devices to shop online.

YStats.com reported  in 2013 that mobile data traffic had …

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In Global, Marketing

10_years_ecommerce_300

April 17, 2013




B2B Marketers Need to Step Up Their Social Media Game

A new report has found that when it comes to social media, the business-to-business community is still trying to find its footing. According to this infographic created by B2B Marketing, only 38% of B2B companies have a defined social …

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In B2B, Ecommerce

email-button-300

April 28, 2015




Email Marketing: Three Tips for Better Engagement

Today’s retail customer is savvy. With more information at their fingertips than ever before, they compare online and in-store prices, jump on free shipping offers, and scan for discounts on social media. While it may seem daunting for retailers …

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In Email, Marketing

April 2, 2013




3 Critical Steps to Avoid Social Media Meltdowns

Someday, somewhere, somehow, every retailer will deliver a bad customer experience. Products disappoint, a customer service representative has a bad day, ordering snafus occur; it happens. But in today’s socially-connected world, one customer’s small disappointment can turn into …

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In CRM, Ecommerce

email-screen-digital-2500-300dpi

April 24, 2015




Spring Cleaning Can Bring New Life to your Email Marketing

Spring is a delightful time of year. Everything starts to bloom and the sun comes out to warm us up. Unfortunately, when the sun shines in your home or car or office, it also illuminates all the clutter and dust …

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In Blog, Email

Growing Global 2015, Alibaba.com, Tmall, Taobao, ecommerce, global ecommerce, cross-border ecommerce

April 22, 2015




Alibaba Launches Enhanced Mobile Tool in China

Alibaba’s mobile Taobao announced an enhanced version of its mobile merchant tool called “Micro Store,” to adhere to the rapid growth of mcommerce in China, according to a press release.

Micro Store will offer several user-friendly features, enabling Taobao …

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In Global, Must Reads

lilly-pulitzer-target-924x462

April 20, 2015




Target Website Overwhelmed by Lilly Pulitzer Launch

It’s hard to believe (or maybe not) that one brand launching in Target could cause such a commotion.  Well that was the case this past weekend when luxury apparel retailer Lilly Pulitzer launched its products on Target.com and …

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In Blog, News

March 20, 2013




More Merchants Monitor Social Media than Offer Live Chat

More merchants are monitoring social media in the contact center than offering live chat, according to the results of the MCM Outlook 2013 survey.

According to the survey results, 46.5% of respondents are monitoring social media in the contact center, while just 21% …

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In Contact Center, Customer Service

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