key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

February 5, 2015




Multiple DCs May Be Best Bet to Reduce Shipping Costs and Time to Customer

Some days I feel we’re caught between the proverbial rock and a hard place. Regularly as clockwork, carriers increase their charges. The competition is absorbing more of the shipping costs, if not offering “free” shipping. Customer expectations continue to …

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In Blog, Fulfillment

west coast port slowdown, West Coast ports labor issues, National Retail Federation, NRF, Retail Industry Leadership Association, RILA, retail, shipping news, operations and fulfillment, PMA, ILWU, The PORTS Act

February 5, 2015




Possible Shutdown Looms Over West Coast Ports as Two Sides Engage in Brinksmanship

While the two sides wrangle over contract language and who is causing labor slowdowns, massive amounts of cargo continues to pile up at West Coast ports, negatively impacting not only retailers but untold numbers of businesses that rely on goods …

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In cross-border, Global

October 24, 2011




How To Design Your Warehouse Locator System

Winston Churchill once said: “We shape our buildings; thereafter they shape us.” How you design your warehouse locator system, pick flow and slotting strategy will profoundly impact your productivity throughout the building’s lifetime. It drives how cost, service and …

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In Operations & Fulfillment

call center, call center management, distribution center, ecommerce, ecommerce fulfillment, inventory management, Operations and Fulfillment, retail inventory, Warehouse/Distribution Center

January 29, 2015




The 2 Cent Refund Check – What Are Operational Inefficiencies Really Costing You?

As God is my witness, this is a true story. It’s an example I challenge the reader to find in their business and eradicate.

My car insurance company issued me a $0.02 check on Jan. 6 with this explanation on the …

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In Blog, Fulfillment

Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

January 27, 2015




Complexity of Returns Grows as Ecommerce Does

While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.
In this executive summary about returns, you will …

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In executive summary, Operations & Fulfillment

October 12, 2011




When to Spend to Reduce Warehouse Costs

Orders for material handling equipment – an indicator of economic growth – are up 17% this year as of August, according to the U.S. Commerce.
That’s a good sign, says Bill Kuipers, president of operations consultancy Spaide, Kuipers & Co. “While maybe …

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In Operations & Fulfillment

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

January 26, 2015




Retailers Focus on Returns Excellence as Processing Time Shrinks

The average time for processing returns of online purchases decreased from 10.6 days to 9.5 days between Q4 2013 and Q4 2014, according to StellaService, as more retailers are placing greater emphasis on that key aspect of the customer experience.

At the same time, …

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In customer experience, News

Warehouse/Distribution Center, distribution center, fulfillment center, DC, FC, Amazon, Amazon.com, FedEx, Target, Walmart, Ace Hardware, operations and fulfillment

January 26, 2015




O+F Advisor Distribution Center Roundup, Jan. 26, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Macy’s plans to take over 400,000 square feet of an old Campbell’s Soup plant in Sacramento, using it as a new distribution …

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In Fulfillment, Inventory

October 8, 2011




Four Tips for Holiday Hiring in the Warehouse

Staffing the warehouse for the fourth quarter rush isn’t easy to get right. But there are a few tricks that can help make the hiring process run smoother.
First, have a clear picture of exactly what you need, and …

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In Opsandfulfillment_warehouse-20-03-2013, Warehouse/Distribution Center

October 1, 2011




Two Tips for Staffing the Warehouse for the Holidays

Forecasting and staffing the warehouse for your fourth-quarter rush is always a challenge for retailers. But if you arm yourself with the right metrics and formulas, you can make this year your most efficient yet.

To hire the correct amount …

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In Opsandfulfillment_warehouse-20-03-2013, Warehouse/Distribution Center

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