west coast port slowdown, West Coast ports labor issues, National Retail Federation, NRF, Retail Industry Leadership Association, RILA, retail, shipping news, operations and fulfillment, PMA, ILWU, The PORTS Act

February 5, 2015




Possible Shutdown Looms Over West Coast Ports as Two Sides Engage in Brinksmanship

While the two sides wrangle over contract language and who is causing labor slowdowns, massive amounts of cargo continues to pile up at West Coast ports, negatively impacting not only retailers but untold numbers of businesses that rely on goods …

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In cross-border, Global

call center, call center management, distribution center, ecommerce, ecommerce fulfillment, inventory management, Operations and Fulfillment, retail inventory, Warehouse/Distribution Center

January 29, 2015




The 2 Cent Refund Check – What Are Operational Inefficiencies Really Costing You?

As God is my witness, this is a true story. It’s an example I challenge the reader to find in their business and eradicate.

My car insurance company issued me a $0.02 check on Jan. 6 with this explanation on the …

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In Blog, Fulfillment

Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

January 27, 2015




Complexity of Returns Grows as Ecommerce Does

While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.
In this executive summary about returns, you will …

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In executive summary, Operations & Fulfillment

October 24, 2011




How To Design Your Warehouse Locator System

Winston Churchill once said: “We shape our buildings; thereafter they shape us.” How you design your warehouse locator system, pick flow and slotting strategy will profoundly impact your productivity throughout the building’s lifetime. It drives how cost, service and …

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In Operations & Fulfillment

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

January 26, 2015




Retailers Focus on Returns Excellence as Processing Time Shrinks

The average time for processing returns of online purchases decreased from 10.6 days to 9.5 days between Q4 2013 and Q4 2014, according to StellaService, as more retailers are placing greater emphasis on that key aspect of the customer experience.

At the same time, …

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In customer experience, News

Warehouse/Distribution Center, distribution center, fulfillment center, DC, FC, Amazon, Amazon.com, FedEx, Target, Walmart, Ace Hardware, operations and fulfillment

January 26, 2015




O+F Advisor Distribution Center Roundup, Jan. 26, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Macy’s plans to take over 400,000 square feet of an old Campbell’s Soup plant in Sacramento, using it as a new distribution …

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In Fulfillment, Inventory

October 12, 2011




When to Spend to Reduce Warehouse Costs

Orders for material handling equipment – an indicator of economic growth – are up 17% this year as of August, according to the U.S. Commerce.
That’s a good sign, says Bill Kuipers, president of operations consultancy Spaide, Kuipers & Co. “While maybe …

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In Operations & Fulfillment

October 8, 2011




Four Tips for Holiday Hiring in the Warehouse

Staffing the warehouse for the fourth quarter rush isn’t easy to get right. But there are a few tricks that can help make the hiring process run smoother.
First, have a clear picture of exactly what you need, and …

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In Opsandfulfillment_warehouse-20-03-2013, Warehouse/Distribution Center

global-flags-300

January 21, 2015




Why It’s Time for U.S. Companies to Get Serious about Going Global

Noah Maffit, a former EVP and general manager of Live Nation and others like him are sounding a wakeup call for American digital marketers. He says those who aren’t actively developing their international online markets are missing their best …

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In Blog, Global

Warehouse/Distribution Center, distribution center, fulfillment center, DC, FC, Amazon, Amazon.com, FedEx, Target, Walmart, Ace Hardware, operations and fulfillment

January 20, 2015




Start Planning Now for Fall and Holiday 2015 Peak Season Operations

You’ve barely finished shipping fall and holiday, but it’s time to assess your 2014 peak season operations performance and start planning for peak season 2015. What are your objectives for improvements in 2015? Here are eight steps to help you prioritize …

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In Blog, Fulfillment

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