Redefining Mobile Engagement in 3 Steps

| Carla Fitzgerald

With 75% of shoppers using their smartphones while in the store, shoppers are expecting the retailer to engage them by phone. Here are three easy steps to make mobile part of the overall shopping experience and not a siloed channel.

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 09/28/2016   Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of … Continue Reading →

Kibo Acquires Baynote, Demandware Rebranded as Salesforce Product

| Tim Parry

Big news out of the Shop.org Digital Summit Sept. 27 from two companies recently named to Multichannel Merchant’s Top Commerce Platform Providers listing. Kibo has acquired personalization platform Baynote and Demandware has been rebranded as Salesforce Commerce Cloud.

StellaService Acquires ICC/Decision Services

| MCM Staff

StellaService, a customer service company announced the acquisition of ICC/Decision Services (ICC), an in-store customer experience management programs company. See what this will mean for both companies going forward.

What Do Your Customers Really Want This Holiday Season?

| Oren Levy

With the holiday season not too far off, retailers are already getting ready. It is important to start looking at what your customers want and expects in the weeks and days leading up to the holiday shopping season. Millennials are particularly an important demographic to look at when it comes figuring out how to begin the holiday preparation. Here are a few tips to get started before the holiday rush.

WebLinc Commerce

| MCM Staff

Customer Information: Total number of supported installations: 63 Total number of installations on current version: 6 Average number of orders processed per day (all customers): 15,500 Average size of customer … Continue Reading →

Symphony Commerce

| MCM Staff

Customer Information: Total number of supported installations: 52 Total number of installations on current version: 52 Average number of orders processed per day (all customers): 5000+ Average size of customer … Continue Reading →

NetSuite

| MCM Staff

Customer Information: Total number of supported installations: NetSuite has more than 3,200 sites using its eCommerce solution. NetSuite does not differentiate customers who deploy B2C sites versus B2B sites. Often, … Continue Reading →

Magento

| MCM Staff

Customer Information: Total number of supported installations: N/A Total number of installations on current version: N/A Average number of orders processed per day (all customers): NA Average size of customer … Continue Reading →

Kibo

| MCM Staff

Customer Information: Total number of supported installations: N/A Total number of installations on current version: N/A Average number of orders processed per day (all customers): NA Average size of customer … Continue Reading →