mac-ipad-iphone-multichannel-300-yslider

July 7, 2014




Getting Through to Customers in a Multichannel World

In today’s multichannel world, consumers have more flexibility and more avenues for shopping than ever before. The customer journey frequently is a multiplatform ride encompassing interactions via smartphones, tablets, laptops and desktops.

This offers consumers unprecedented flexibility and convenience. …

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In Omnichannel

cloud-tablet-300

July 4, 2014




Omnichannel Happens in the Cloud

Consumers are more demanding, more connected and more informed than ever. They’re researching and completing transactions across multiple channels, starting their journey with one device and finishing it on another. And they expect the experience to be seamless, letting …

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In Must Reads, Omnichannel

Ecommerce, omnichannel, omnichannel fulfillment, omnichannel focus, omnichannel strategy, retail, ship from store, ship to store, buying online, online shopping, GameStop, brick-and-mortar

July 2, 2014




Rewards Data Helps GameStop Drive Omnichannel Growth

Even with all the growth in ecommerce, GameStop has found that most of its customers are using the company’s online channel to research products before making a purchase in store. And data from its PowerUp rewards program is generating …

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In Analytics, Ecommerce

big-data-300

June 30, 2014




Big Data Can Be Too Much and Not Enough

Like many other businesses, today’s multichannel retailers are keen to capitalize on the promise of big data. How can you tap into the increasingly large data sets being generated — both online and in the store — to make better and …

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In Must Reads

Amazon, Amazon.com, amazon prime, Amazon Marketplace, Amazon effect, ecommerce, ecommerce platforms, ecommerce news, mobile, Mobile Commerce, mcommerce, mobile customers, smartphone, smartphones, amazon fire, Amazon Firefly, retailers, retail, online retail, online retailer, retail news

June 26, 2014




Retailers Mixed on Impact of Amazon Fire Phone

Retailers and retail experts contacted by Multichannel Merchant were mixed in terms of how the new Amazon Fire phone – with its ability to directly link scanned products to items for sale on Amazon.com – would impact their businesses and retail …

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In Amazon, Ecommerce

big-data-button-300

June 25, 2014




Big Data for Smaller Retail: The Most Impactful Data Points

Ecommerce has long had the upper hand when it comes to data collection and analytics. While some brick and mortar retailers have moved to cloud-based point of sale for mobile checkout – according to Accenture, the retail cloud market is …

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In Data & Analytics, Marketing

September 13, 2006




Front End Also Presents Challenges with In-Store Pickup

Implementing a “buy online/pick up in store” capability entails more than efficiently transferring the order from the warehouse to the store. Communicating effectively with the customer throughout the order and pick-up process is critical as well. But according to …

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In Channel Integration, Cross Channel

Walmart, Walmart.com, Warehouse/Distribution Center, distribution center, distribution hubs, Shipping/Delivery, shipping, shipping hub, domestic shipping, shipping and delivery, Operations and Fulfillment, fulfillment, fulfillment center, omnichannel fulfillment, order fulfillment, ecommerce, ecommerce sales

June 20, 2014




Walmart to Open New Ecommerce Distribution Center in Indiana

Walmart plans to open a 1.2 million square foot distribution center in Plainfield, Ind. by 2015 that will employ 300 workers. The center will be able to distribute goods to more than 160 million people in two days or less.

“By combining large-scale online …

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In Ecommerce, Inventory

JimmyJazz-300

June 20, 2014




Jimmy Jazz Sees Successful Ecommerce Growth

Fashion and sneaker retailer Jimmy Jazz has seen success with the acceleration of its ecommerce growth with the handling of hundreds of thousands of ecommerce and call center orders a year, according to a press release.

Since it began working …

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In Contact Center, Ecommerce

UltaBeauty-300

June 16, 2014




Ulta Beauty Reports Strong First-Quarter Growth in Ecommerce

Ulta Beauty saw its ecommerce  comparable store sales grow 72.3% in the first quarter of 2014, company executives said on a financial earnings call.

Ulta Beauty continues to enhance the online shopping experience with new releases of the platform, including a product …

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In Ecommerce, Must Reads

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