staples-logo-300

August 20, 2014




Staples Plans to Close 140 Stores to Focus on Ecommerce

Staples announced it would close approximately 140 of its North American stores in 2014, according to its Q2 earnings call.

“As customers shift online, we are taking aggressive action to right-size our retail footprint,” the company said in a prepared statement. “We …

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In Ecommerce, News

Mobile-Checkout

August 19, 2014




Retailers Say Hello to Next-Generation Personalization

Personalization in retail has become so established that many retailers have embraced approaches that are good enough. I see standard features like “you may also like” recommendations as “Gen 1” personalization using web cookies to establish product-to-product connections.

But the dramatic …

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In Ecommerce, Must Reads

Senate-building

August 18, 2014




What the Marketplace Fairness Act Means to Small Businesses

 

Before heading out for summer recess, the U.S. Senate made plans to extend the Internet Tax Freedom Act, which bars states from levying taxes on internet access. The act is set to expire November 1, 2014, but with strong bipartisan support …

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In Ecommerce, Marketplaces

omnichannel-strategy-300

August 18, 2014




How to Organize and Execute Omnichannel Strategies

Retailers are finding various ways to address the issues that surround the “multichannel problem” and executing the omnichannel experience that best fits the consumer.

In a panel discussion at eTail East 2014, Jessica Coogan, online marketing director for The Container Store, …

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In Ecommerce, Must Reads

shopping-social-apps-300

August 16, 2014




QA Testing Technology is Key for Seamless Integration

A recent column on The Future of Commerce cited an eBay study which found that 77 percent of shoppers expect a seamless, integrated experience regardless of whether they’re in store, online or using a mobile device.

So software companies serving today’…

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In Technology

April 12, 2007




Retailers “Extremely Concerned” About In-Store Experience

Customers have never been more satisfied with the goods and services they buy, according to a study by Retail Systems Alert Group. Nonetheless, the retailers recently surveyed were “extremely concerned” about consumer complaints regarding the in-store experience.
The more than 60 …

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In Retail

April 1, 2007




Q&A with J. Jill’s Kathie Lynch: Clothes Calls in Store

Kathie Lynch is the vice president of fulfillment for women’s apparel brand J. Jill, which was acquired by The Talbots in February 2006. Her group is responsible for filling all catalog and Web orders for the direct-to-consumer channel and shipping all …

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In Channel Integration, Cross Channel

b2b-stock-photo

August 7, 2014




B2B Sees Faster Online Sales Growth than B2C

B2B ecommerce has grown at a faster sales pace than B2C, according to Epsilon’s 2014 Multichannel Trend Report.

B2B online sales grew nearly 8% during that time, and accounted for nearly two-thirds of all sales, according to the Epsilon …

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In B2B, Ecommerce

Amazon, Amazon.com, amazon prime, Amazon Marketplace, Amazon effect, ecommerce, ecommerce platforms, ecommerce news, mobile, Mobile Commerce, mcommerce, mobile customers, smartphone, smartphones, amazon fire, Amazon Firefly, retailers, retail, online retail, online retailer, retail news

August 6, 2014




4 Tips to Beat Amazon’s Price Advantage

Ecommerce giant Amazon has put the pressure on every in-store retailer. It’s hard for many brick and mortar stores to compete with Amazon’s convenience and price advantage, but they need to learn that the secret to beating Amazon …

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In Channel Integration, Engagement

mobile-commerce-mobile-apps-300

August 6, 2014




Mobile Website vs Native App: Which is Better for Merchants?

Marissa Mayer said it best – 2014 will be the year of mobile. Earlier this year, Mayer announced that over the course of 2014 Yahoo’s mobile traffic will surpass its desktop traffic. Yahoo’s mobile traffic influx is indicative of the …

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In Ecommerce, Mobile

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