joe-creepy-300

February 24, 2015




3 Tips to Beat the Creep Factor

One of my favorite brands has been coming on a bit too strong, and it’s starting to creep me out.

I recently made a few home improvements and have spent more time at the big-box home improvement stores than …

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In Automation, Blog

Walmart holiday mobile app on an iPhone

February 23, 2015




Mobile Commerce Matters More Than Ever

If there is one major lesson merchants learned during the 2014 holiday season, it’s that mobile mattered more than ever.
Mobile commerce went from being a necessary evil to an overnight game-changer. And the merchants that got on board with …

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In Ecommerce, executive summary

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 23, 2015




Walmart Plans Heavy Investment in Ecommerce

Walmart plans to invest at least $1.2 billion in its digital and ecommerce business the year ahead, according to an earnings call.

In 2015, Walmart delivered $486 billion in revenue and saw an increase in ecommerce sales of 22% to more than $12 billion.

The …

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In customer experience, Ecommerce

Ace Hardware, Ace, ecommerce, omnichannel, omnichannel fulfillment, same-day delivery, same day delivery, Uber, Lyft, Home Depot, Lowe's Hardware, Lowe', operations and fulfillment, retail, home improvement retail

February 23, 2015




Ace Hardware Rolls Out Same-Day Delivery Test

Ace Hardware has begun a pilot program of same-day delivery via its own associates at 33 stores in select neighborhoods in Florida, Illinois, Colorado, Maryland, Texas and Arizona. It is an extension of Ace’s in-store pickup program, which is available …

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In Fulfillment, News

April 12, 2007




Retailers “Extremely Concerned” About In-Store Experience

Customers have never been more satisfied with the goods and services they buy, according to a study by Retail Systems Alert Group. Nonetheless, the retailers recently surveyed were “extremely concerned” about consumer complaints regarding the in-store experience.
The more than 60 …

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In Retail

April 1, 2007




Q&A with J. Jill’s Kathie Lynch: Clothes Calls in Store

Kathie Lynch is the vice president of fulfillment for women’s apparel brand J. Jill, which was acquired by The Talbots in February 2006. Her group is responsible for filling all catalog and Web orders for the direct-to-consumer channel and shipping all …

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In Channel Integration, Cross Channel

Best Buy, Target, Walmart, Curbside, curbside pickup, in-store pickup, omnichannel, omnichannel fulfillment, omnichannel strategy, mobile app, mobile commerce, m-commerce

February 20, 2015




Best Buy Expanding Availability of Curbside Pickup

Mobile app-driven startup service Curbside, which launched last fall by letting shoppers at 11 Target stores in San Francisco and at a mall in San Jose pick up purchased items at – well, curbside – has expanded to include three Best Buy locations …

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In customer experience, customer experience

mac-ipad-iphone-multichannel-300-yslider

February 18, 2015




Driving Brand Loyalty in a Multichannel World

The gaps between media channels are closing. A modern day shopper might check into a physical store on a mobile device, redeem a coupon received via email in-store, and then recommend that product to all friends on Facebook. It may …

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In Blog, Must Reads

omnichannel-ron-burgundy-300

February 14, 2015




Redefining Omnichannel: Put the Consumer at the Center

Just a few short years ago, some retail pundit came up with the phrase “omnichannel retailer,” and it took the industry by storm. Everyone started talking about omnichannel, and the vendor community jumped right on board. It was almost impossible …

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In Blog, Omnichannel

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 12, 2015




Don’t Count Out Big Retail as Focus and Investments in Omnichannel Rise

Amazon opened its first brick-and-mortar campus store at Purdue University last week. It is also reportedly in talks with retailers like Radio Shack to give it a more omnichannel presence. One online publication declared this move would be “another nail …

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In Blog, customer experience

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