July 10, 2015

Mobile, Omnichannel, and Personalization Take Center Stage

Another IRCE has come and gone, and attendees left thinking we’re much closer to a true omnichannel shopping experience than at this time last year.
It was impressive to see how quickly merchants at IRCE 2015 are accepting the fact …


In executive summary, IRCE 2015


July 9, 2015

Capturing and Captivating the Impulse Buyer

Summer’s here and the time is right… for buying a new cooler. Your potential customer needs to replace his aging one, but how will you capture this impulse buyer? Back in the 90s, when he bought his aging one, he …


In Engagement, executive summary

Ecommerce fulfillment, distribution center, Monoprice, Amazon, Dollar General, Ace Hardware, Home Depot, QVC, Primark

July 7, 2015

Automation Making Ecommerce Order Fulfillment More Efficient

Merchants in 2015 are faced with major challenges in fulfilling orders from multiple channels, including web, mobile, in store and catalog, and doing so in increasingly rapid fashion. As customer expectations of immediacy continue to rise, driven by Amazon and others, …


In Ecommerce, Fulfillment


June 23, 2015

Using Big Data to a Customer’s Personal Advantage

What do you do with all that data you have? Are you leveraging the data to provide a personalized shopping experience?

Today, retailers are able to look at their customers holistically, which enables them to experiment with innovations to improve …


In Data & Analytics, Ecommerce


June 23, 2015

Driving Value Through Technological Integrations

Here’s a familiar scenario often experienced by the average shopper: You’re congratulating yourself on finding the perfect birthday gift for a friend/partner/offspring at your favorite store. You make your way to the checkout counter, hand over …


In Blog, Ecommerce


June 22, 2015

Understanding the Multi-Device Cart Abandoner

All roads on the path to purchase intersect in the shopping cart, the chaotic hub of e-commerce activity that often represents the moment when the consumer starts the checkout process and the retailer is about to get the sale. But …


In Blog


June 19, 2015

Bass Pro Shops Goes Fishing with Social Media

In an email marketing campaign and on its website, Bass Pro Shops asked its customers to post a selfie of their latest catch using the hashtag #Fishie, donate to the “Teach a Child to Fish” program and challenge five friends …


In Ecommerce, Email

DSW, omnichannel, omnichannel fulfillment, omnichannel focus, omnichannel retail, omnichannel operations, ship from store, buy online pick up in store, in-store pickup, endless aisle, SKU, SKUs, ecommerce, retail ecommerce, Shoephoria

June 18, 2015

DSW Seeing Success from Combined Store and Ecommerce Operations

A year into a reorganization that merged its .com and store operations under a unified team, specialty shoe company DSW is expanding its omnichannel capabilities and looking to build on its 2014 results, when omnichannel sales brought in $100 million, double the …


In Engagement, fulfillment


June 17, 2015

Toys R Us Opens State-of-the-Art Distribution Center in France

Toys R Us, Inc. has announced the completion of its new distribution center in Saint-Fargeau-Ponthierry, France to support the company’s rapidly expanding ecommerce business throughout the country and in select sections of Europe.

The 51,000-square-meter (550,000-square-foot) facility will service …


In cross-border, Distribution Center

same-day delivery, chip and pin, EMV, card not present, ecommerce delivery

June 17, 2015

Want to Offer Same-Day Delivery? Here’s What You Need to Think About

Do you really need that shirt delivered to your office within the hour? Or that tube of lipstick? Evidently quite a few delivery companies believe you do. Players ranging from Amazon to startups like Postmates, Instacart and Uber, and even …


In Blog, Ecommerce

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