August 26, 2015

The Bon-Ton Stores Inc. Opens State-of-the-Art Fulfillment Center

The Bon-Ton Stores, Inc., which operates Bon-Ton, Boston Store, Bergner’s, Carson’s, Elder-Beerman, Herberger’s and Younkers stores, has announced the grand opening of its 743,000 square-foot state-of-the-art direct-to-consumer fulfillment center. The facility, which began transitioning fulfillment operations in June, …


In Fulfillment, Omnichannel


November 25, 2014

2015 Forecast: Customers Demand an Omnichannel Experience

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it.
The ecommerce numbers alone show that omnichannel activity will …


In 2015 forecast, executive summary


November 20, 2014

Tackling Omnichannel this Holiday Season

Omnichannel continues to be the buzzword on the lips of marketers this holiday season.  Consumers are expecting a seamless experience across multiple devices, according to this infographic by Quick Pivot.

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In Ecommerce, Holiday 2014


August 21, 2015

Week in Review: A Mixed Bag of Retail Financials

In a week heavy with financial reports from major retailers, there were some clear winners and losers.

On the positive side of the ledger, Target reported strong sales and income and comp growth across its core categories, plus a 30% gain …


In Ecommerce, Global

Target, Target Corp., omnichannel, omnichannel fulfillment, retail, retail financials

August 21, 2015

Target Corp. Sees Q2 Gains, Plans Supply Chain Readjustments

Target Corp. reported second quarter sales of $17.4 billion, up 2.8% from $16.9 billion in 2014. Net income was $753 million or $1.21 per share, up 221.9% from $234 million or 61 cents per share in the year-ago quarter. However, the 2014 results were impacted by the company’s departure …


In fulfillment, News


August 21, 2015

Staples Sees an Increase in Sales in Q2

Staples saw a successful second quarter as its total company sales grew 1% and its North American B2B sales were up 3% in the quarter, driven by a 4% sales growth in contract and local currency.

“During Q2 we grew sales in …


In Ecommerce, News

Ecommerce, Kmart, omnichannel fulfillment, omnichannel retail, retail, Sears, Sears Holdings

August 20, 2015

Sears Goes Into the Black in Q2 from Asset Sales

Struggling Sears Holdings, parent company of Sears and Kmart, reported rare net income of $208 million for the second quarter ended Aug. 1, the first since 2013, but it was due to income from property sales. Overall revenue decreased 27.3% to $6.2 billion, with same-store …


In fulfillment, Loyalty

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon,, Amazon, Radio Shack

August 20, 2015

WalMart Sees Slower Growth Globally in Q2

While WalMart in the U.S. is moving full-steam ahead both online and in-store, internationally the company is seeing slower growth in several key markets.

Doug McMillon, the company’s president and CEO, told analysts on an earnings call that …


In Global, News

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

November 18, 2014

Omnichannel Choreography Delivers the Perfect Customer Experience

In the early days of ecommerce, retailers had to learn a two-step dance that didn’t require a whole lot of coordination. After receiving an order online, the merchant had to pack a box at a distribution center and ship …


In Blog, Fulfillment

consumer data, consumer data privacy, consumer data protection, data privacy, Federal Trade Commission, FTC, General Wireless, RadioShack, RadioShack bankruptcy, personally identifiable information, PII

November 17, 2014

Big Data a Big Omnichannel Driver

Big data provides retailers in today’s omnichannel world an inside look at how they can improve both their websites and in-store experiences for customers. But which data will be able to help the business? Which piece will generate a …


In Data & Analytics, executive summary

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