technology-data-300

August 20, 2013




Unlocking the True Potential of Big Data

Retailers have enormous amounts of customer data at their collective corporate fingertips. In most cases, and through most channels, they have demonstrated their ability to connect with customers in informed and appropriate ways. There’s one channel where retailers are …

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In Data & Analytics, Personalization & Segmentation

WolanskyVideoStory

August 14, 2013




Yankee Candle Sees Crosschannel Customers

Consumers of Yankee Candle are using multiple devices when they are considering purchasing a product.

Brad Wolansky, president of consumer direct and CMO for Yankee Candle, said consumers begin looking at products on smartphones, open an email on a tablet, …

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In Cross Channel, Ecommerce

August 12, 2013




What Will Amazon Collections Mean For Merchants?

I recently found out about Amazon Collections and thought it was another great concept for Amazon to create.  I personally spend a lot of my free time on the Amazon site looking for products, comparing prices with other major retailers …

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In Blog, Ecommerce

TJ_MAXX_Homepage

August 12, 2013




TJ Maxx Expected to See Fulfillment Challenges with New Ecommerce Site

While TJ Maxx is staying mum, several media outlets have reported that the discount retailer is planning an ecommerce launch by the end of 2013. While it is now common place for most retailers to have an online store, TJ Maxx …

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In Ecommerce, Inventory

free trade, free trade agreement, international shipping, logistics, shipping, Shipping/Delivery, United parcel service, UPS, Transatlantic Trade & Partnership, Trans-Pacific Partnership

July 29, 2013




UPS Talks About Shopping and Returns

Omnichannel is all the buzz right now among consumers.  Consumers are looking to shop anywhere anytime said Melanie Alavi, retail manager for UPS in an interview during IRCE2013.

Alavi discussed the results of the 2013 UPS Pulse of the Online Shopper …

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In Cross Channel, Ecommerce

June 25, 2013




Dillon Joins Ulta Beauty as Its New CEO

Beauty retailer Ulta Beauty announced on June 24 the appointment of Mary Dillon as its new CEO and member of the Board of Directors effective July 1, according to a press release.  Dillon will replace interim CEO Dennis K. Eck who will …

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In Executive, General & Administration

Macys_Logo-300

June 24, 2013




Macy’s to Have 500 Fulfillment Stores by End of 2013

In what Macy’s is calling a continual effort to connect with the ever changing consumer, CEO Terry Lundgren announced plans to see a total of 500 stores double as fulfillment centers by the end of 2013.

A little over a year …

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In Analytics, Cross Channel

June 10, 2013




Steps to Get Your PIM Omni-Channel Ready

The opportunities and challenges associated with product catalogs and product information management (PIM) have never been more pronounced than they are today. Omni-channel initiatives and “long-tail” approaches to product catalogs have placed a new level of expectations on businesses, and …

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In Marketing, Technology

acqusition

June 6, 2013




SAP to Acquire hybris

In what SAP is calling an effort to deliver the next-generation ecommerce platform, the software firm has announced plans to acquire the Swiss-based omnichannel technology company hybris.

SAP, in a press release, said the move will “provide enterprises with the …

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In CRM, Cross Channel

cell-phone-1

June 5, 2013




How to Improve Post-Sales Support through Mobile

Mobile commerce has arrived. A surge in tablet adoption – with one-third of American consumers expected to own one by 2015 – and the near ubiquity of smartphones has created a tipping point for mobile retail. By the end of 2017, mobile retail sales …

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In Contact Center, Cross Channel

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