nicole-miller-vip-300

January 25, 2014




Understanding the Omnichannel Approach

Modern business has rapidly evolved over the past few decades, and the retail industry is no exception. Whereas customers traditionally received retail offers and ads from stratified, disconnected sources, retailers can now operate on a combination of all retail methods.

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In Must Reads, Omnichannel

Neustar_Optimize_Omnichannel_Infographic-300

January 22, 2014




Optimize Omnichannel Engagement With Actionable Consumer Insights

Download this infographic for a quick look to see how other marketers are using data-driven consumer insights to drive revenue and deliver personalized and satisfying customer experiences. All data is taken from an industry study conducted by Multichannel Merchant. You’ll …

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In executive summary, Executive Summary

segmenting-target-300

August 26, 2014




Decluttering the marketing channels with personalization

With consumers dictating how, when and where they engage with retailers, marketers have less control over brand communication than ever before, making personalization key to delivering the most effective customer experiences at every touch point. Amazon has been a leader …

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In Channel Integration, Marketing

beacon-300

August 26, 2014




Brick and Mortar Retailers Capitalize on Beacon Opportunity

In today’s retail landscape, if you’re still managing channels in silos, you’re at a serious disadvantage. Whether your customers are shopping on their smartphones, tablets, PCs, or in-store, the ability to transfer from one channel to another …

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In Cross Channel, Marketing

January 13, 2014




Retailers Turn to NetSuite for Seamless Omnichannel Experience

Leading Retailers Turn to NetSuite Cloud for Seamless Omnichannel Commerce (via PR Newswire)
Ibex Outdoor Clothing, Wisteria and George’s Music Among the Many Retailers to Select NetSuite SuiteCommerce to Run End-to-End Omnichannel Business NetSuite. Where Business is Going. (PRNewsFoto/NetSuite …

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In Ecommerce, Press Releases

January 13, 2014




Microsoft Extends Leadership in End-to-End Customer Interactions and Omnichannel Operations

Microsoft All In For Retail; Extends Leadership In End-to-End Customer Interactions And Omni-Channel Operations (via PR Newswire)
Microsoft Dynamics introduces advanced end-to-end capabilities for omni-channel retailing and supply-chain management; announces alliances with industry leaders Vantiv, Sitecore and an expanded relationship …

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In eCommerce, Operations & Fulfillment

Sleepys-300

August 20, 2014




Sleepy’s Sees Revenue Growth after Website Redesign

Sleepy’s saw a 20% increase in revenue after the redesign of its website and a 15% increase in overall conversions when it began working with Amplience Dynamic Media, according to a case study.

During the Sleepy’s website redesign, the company …

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In Ecommerce, Marketing

staples-logo-300

August 20, 2014




Staples Plans to Close 140 Stores to Focus on Ecommerce

Staples announced it would close approximately 140 of its North American stores in 2014, according to its Q2 earnings call.

“As customers shift online, we are taking aggressive action to right-size our retail footprint,” the company said in a prepared statement. “We …

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In Ecommerce, News

Mobile-Checkout

August 19, 2014




Retailers Say Hello to Next-Generation Personalization

Personalization in retail has become so established that many retailers have embraced approaches that are good enough. I see standard features like “you may also like” recommendations as “Gen 1” personalization using web cookies to establish product-to-product connections.

But the dramatic …

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In Ecommerce, Must Reads

FedEx, Amazon, Target, JC Penney, eBay, warehouse/distribution center, distribution center, operations and fulfillment

August 19, 2014




Is a Pop-up Distribution Center Right for You?

While pop-up retail is not new – dating back to California-based Vacant in 1999 – the concept of pop-up distribution centers is a fairly new one. Following the same idea, it involves setting up a temporary distribution center in a specific location for …

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In Fulfillment, Inventory

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