global ecommerce

November 1, 2015




SMS Engagement Can Amplify Mobile Results For Merchants

Brands, marketers and merchants are continuously looking for ways to engage their customers through the use of apps. It’s not hard to arrive at this conclusion when you consider how people use their smartphones. When you look beyond calling, …

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In Blog, Marketing

free shipping, ecommerce fulfillment, Pitney Bowes, same-day delivery, consumer survey, holiday shopping season, 2015 holiday shopping

November 1, 2015




3 Holiday Retail Trends and 1 Keyword: Marketplaces

It’s crunch time. Near and far, merchants are busy preparing to roll out their holiday shopping strategies across multiple channels.

In 2015, we have seen new marketplaces, increased loyalty, and additional membership opportunities. We have also witnessed marketplaces shift their …

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In Ecommerce, marketplaces

the-week-that-was-300

October 30, 2015




Week In Review: REI Says No to Black Friday

Instead of shopping on Black Friday, outdoor clothing and equipment retailer REI wants its customers to #OptOutside. The retailer, who has been vocal in the past about stores opening their doors on Thanksgiving, will keep its “closed” sign in its …

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In Data & Analytics, Ecommerce

UPS, peak holiday season 2015, FedEx, omnichannel

October 29, 2015




UPS Says Holiday Peak Volume Will Grow 10%

UPS is looking to save on costs through its expanded pickup program, with 8,000 U.S. locations, as well as by doing flex hiring of just-in-time labor to avoid the over-capacity and under-capacity issues that dogged it the past two holiday …

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In News, Operations & Fulfillment

NRF, National Retail Federation

January 15, 2015




Mobile Huge in Omnichannel Engagement, Retailers Report at NRF

Executives from Macy’s, Lowe’s and The Limited said the impact of mobile on omnichannel engagement with customers has been huge and has progressed faster than expected, attendees were told at a session at the NRF Big Show this week …

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In customer experience, Engagement

customer-satisfaction-300

October 26, 2015




The Top 6 Innovations in Online Customer Experience

Customer experience is the new frontier of business differentiation. Eighty-nine percent predict that by 2016, they will separate themselves from their competition on the basis of customer experience—more so than product and service. A variety of factors influence a customers’ …

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In Blog

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

January 8, 2015




Macy’s Inc. Restructuring with Omnichannel in Mind

Macy’s, Inc. today announced a series of initiatives to evolve its business model and invest in continued growth opportunities as consumers change the way they shop. Actions include a restructuring of merchandising and marketing functions at Macy’s and …

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In Customer Service, Fulfillment

the-week-that-was-300

October 24, 2015




Week in Review: Sears Goes Back to the Future

Sears has introduced “Meet With An Expert,” a “free and first-of-its-kind service” that improves the home appliance shopping experience by connecting online shoppers with knowledgeable associates in store.

It seems fitting that Sears made this announcement on October 21, 2015, which was “…

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In Data & Analytics, Ecommerce

India ecommerce

October 22, 2015




India’s Ecommerce Market is Hotter than China’s

With its economy soaring and marketplaces showing big signs of success, it may be time to revisit selling cross-border into India.

During its third-quarter earnings call last week, private equity firm The Blackstone Group Chairman and Chief Executive Officer Steve …

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In cross-border, Global

omnichannel-ecommerce-cloud-300

December 30, 2014




Why Omnichannel is a Major Retail Theme for 2015

Incoming Hudson’s Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC’s Halftime Report and said he thinks high-end, value and omnichannel, are the major themes in the retail industry for 2015.

But if the economy stays on its current …

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In Omnichannel, Videos

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