April Fools

April 1, 2016




Week in Review: It’s April, Fools!

Trader Joe’s is closing all its stores, and the sky is falling. April Fools’ Day came one day early for fans (like me) of the specialty grocer. But the joke was on Yahoo News, which posted the faux Trader Joe’s …

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In News, PR Newswire

Target, Target Canada, ecommerce, store closings, Canadian retail market, Zellers

June 4, 2015




Retailers Can Beat Amazon through Omnichannel, Target.com President Says

Jason Goldberger, president of Target.com and mobile for Target Corp., used a trip to this year’s Super Bowl with his father to illustrate a point to IRCE attendees about how retailers can beat Amazon.com.

Goldberger said he …

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In customer experience, fulfillment

June 3, 2015




Chinese Laundry’s Omnichannel Integration with Celerant Technology Leads to 20 Percent Drop in Canceled Orders

CHICAGO–(BUSINESS WIRE)–Renowned shoe brand Chinese Laundry announced today that a channel integration and inventory optimization initiative the company embarked upon with partner Celerant Technology has resulted in a 20 percent drop in canceled orders. The announcement was made on …

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In Uncategorized

Warehouse/Distribution Center, order management system, ERP, operations and fulfillment, system integration, VAR

March 28, 2016




How to Achieve Warehouse Efficiency Through Vendor Compliance

Reducing time to customer in this “point, click, deliver” world starts with receiving inbound product ready to ship. Many companies have serious problems efficiently processing inbound receipts in a timely fashion. As a result they often incur higher warehouse costs …

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In Blog, Drop Shipping

lenscrafters-300

March 25, 2016




Why LensCrafters Creates a Single View of its Customer

Omnichannel has become a huge initiative for retailers, and personalization allows merchants like LensCrafters to better tailor content for each individual customer.

Samantha Sakemiller, Senior Director of Omnichannel for LensCrafters, says her company has a single view of its customer. …

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In Omnichannel, Personalization

March 23, 2016




Finalists Announced for 2016 Excellence in Customer Experience Awards

Multichannel Merchant has announced finalists for the second annual Excellence in Customer Experience Awards, being presented on April 14 in a luncheon ceremony at the fifth annual Operations Summit in Cincinnati, OH. The awards were established to recognize retailers at the …

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In Uncategorized

customer-experience-awards

March 23, 2016




Bonobos, Fossil, Lowe’s Lead 2016 Excellence in Customer Experience Awards Finalists

KING OF PRUSSIA, Pa.–(BUSINESS WIRE)–Multichannel Merchant today announced it has selected finalists for its annual Excellence in Customer Experience Awards. Data from eBay Enterprise + Innotrac’s SmartHub benchmarking study was used to identify the top performers in …

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In News, PR Newswire

showrooming-1-300

May 11, 2015




How 5 Companies Fight Showrooming Through Omnichannel

It’s no secret that online retailers have hurt the bottom lines of many brick-and-mortar stores, but the practice of showrooming just might be the final blow.

Showrooming happens when consumers examine merchandise in a retail store but buy online …

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In Blog

ecommerce returns

March 15, 2016




Growth in Ecommerce Returns Will Drive Facilities Demand

A new report from CBRE has found that the rapid growth in ecommerce returns is creating future demand for new or expanded facilities, even strategically located “quick response” operations near demand centers dedicated to handling reverse logistics.

“We think in …

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In Ecommerce, Fulfillment

Vermont Country Store

March 15, 2016




Training Agents to Reflect the Brand at Vermont Country Store

At Vermont Country Store, agent training goes beyond the standard product knowledge to ensuring that reps see themselves as brand ambassadors, and treat each person they interact with like they were family.

In this video interview, Kara Soulia, director of …

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In Contact Center, customer experience

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