December 31, 2014
For years, marketers have had two goals. They wanted to truly be able to engage with customers uniquely, based on both their interests and their value to our retail brand. They have also wanted to manage that conversation across every …More...
October 2, 2012
Click here to enlarge This infographic is brought to you by ExactTarget, a leader in
social media marketing.
December 19, 2014
Successful brands hear what their customers are saying; they are paying close attention to the Voice of the Customer (VoC). Recent trends highlight an increased focus on initiatives to improve social listening, customer engagement and multichannel support.
For example, Gartner …More...
December 17, 2014
This holiday season we’re asking all of our fans and followers on our social media accounts (Facebook and Twitter) why they are joyful this holiday season. We are asking everyone to use #OpsSummit and 10 lucky people could enter a …More...
August 16, 2012
Follow US! @MCMerchant Multichannel Merchant Multichannel Merchant Multichannel Merchant O+F Operations and Fulfillment
When it comes to using social media as a selling tool, Designer Shoe Warehouse gets it. Social media is not an avenue for selling product, but …
In Social Media
August 16, 2012
December 10, 2014
Marketers, I’ve got news for you: Consumers are on to us. If it wasn’t bad enough that they’re constantly pulled in opposing directions – moving from device to device and channel to channel with essentially unlimited buying options – …More...
December 9, 2014
On Cyber Monday mobile devices were responsible for 28% of the day’s sales, an increase of 27% compared to 2013. So, it seems like the only thing more popular than mobile shopping this holiday season is ugly sweater parties. This shift in …More...
August 6, 2012
The Whole Brain Group