February 3, 2014




Thanks Amazon for Taking Care of My TV

This past weekend I moved out on my own from my parent’s house into a small apartment here in Connecticut.

With a new apartment came a new flat screen TV, (my birthday was just a week ago), unfortunately when …

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In Amazon, Blog

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February 3, 2014




5 Ways to Cut Your Order Fulfillment Costs

It’s no secret. Online shoppers are bargain hunters. So whether they’re looking for low-priced items, free shipping or free returns, as a seller, it means you need to keep your costs low.

Order fulfillment can be a huge …

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In Ecommerce, Inventory

FedEx, Amazon, warehouse/distribution center, warehouse, distribution center, sortation center, operations and fulfillment

January 29, 2014




3 Must-Haves for a Successful Try-Before-You-Buy Policy

Retailers like Warby Parker and Bungalow Clothing are paving the way for a more customer-centric  ecommerce shopping experience by offering free at-home try-ons. Wildly popular among consumers, at-home try-on mitigates many of the uncertainties and anxieties around purchasing online, but …

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In Ecommerce, Inventory

santa-beer-cigar-425

January 14, 2014




How to Avoid the Post-Holiday Blues

The last fruitcake has finally made its way out of the break room and the excitement of the holiday retail season is now just a memory. For the next few months, it’s going to be a long, cold slog …

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In Contact Center, Cross Channel

sorry-300

January 8, 2014




7 Tips for Messaging a Delay in Shipping

Much of the U.S. is in the midst of a polar vortex, which is causing significant delays in air travel. The extreme temperatures are resulting in ecommerce shipments to be delayed due to freezing aircraft and treacherous road conditions.

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In Contact Center, Ecommerce

frozen-airplane-300

January 7, 2014




Polar Vortex Grounds Carriers

Consumers who are waiting for cold-weather gear they ordered online to stay warm during the polar vortex may not get these products shipped to them right away because of, well, the polar vortex. The deep freeze from the North Pole …

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In News, Operations & Fulfillment

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January 1, 2014




10 Things Your Ecommerce Site Must Do In 2014

Staying one step ahead of your competitors with a fresh, innovative, and engaging Ecommerce presence is not just an annual project—it’s a daily challenge. As the year comes to an end and a new one begins, retailers need take …

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In Ecommerce, Marketing

2013-300

January 1, 2014




Multichannel Merchant’s Best of 2013

2013 has come and gone…

And maybe it even dragged on… and on… and on.

I guess it all depends on your perspective.  Think about it – does twerking seem so last-year? How about that 0-6 start by the New York Giants? …

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In Blog, Must Reads

fedex-coal-300

December 31, 2013




FedEx Failed For Yankee Candle

[caption id="attachment_39887" align="alignright" width="150"] Yankee Candle Company President Direct and CMO Brad Wolansky[/caption]

On Dec. 26, FedEx posted a statement on its website to say it “experienced no major service disruptions in the week before Christmas despite heavy …

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In Ecommerce, Holiday 2013

bill-richardson-bare-necessities-300

December 30, 2013




Bare Necessities Blindsided by UPS Issues

[caption id="attachment_39845" align="alignleft" width="143"] Bare Necessities COO Bill Richardson[/caption]

Intimate apparel merchant Bare Necessities rolled the dice with UPS as it does every holiday season.

Bare Necessities was so confident in its relationship with UPS that it …

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In Contact Center, Ecommerce

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