April 1, 2004




Running on Empty

Although the slight improvement in the U.S. economy should translate into an upturn in the market for warehouse/distribution space, warehousing and DC specialist ProLogis delivers a simple pronouncement on the U.S. warehousing market: “We don’t foresee a …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

April 1, 2004




An Inside Look at Open-to-Buy

ONE OF A CATALOGER’S LARGEST ASSETS is its inventory — but if not controlled, inventory can quickly become one of its largest liabilities in terms of cash flow and overstock. Although catalogers try to control inventory by planning and buying to …

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In Uncategorized

April 1, 2004




Dealing with Problem Children

On the operations side of the business, catalogers all too often must contend with chronically tardy employees, workers too wracked with personal problems to concentrate, and simply inefficient employees.
Part of the reason is that “these are typically low-paying jobs, …

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In News

April 1, 2004




Creating a Dream Team

Eighteen years after founding Firefighters Bookstore, Peggy Glenn says she finally has her dream team of employees. “It was getting people to buy in, to be committed to something more than just showing up for work,” explains Glenn, whose catalog …

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In News

April 1, 2004




Twice as Nice

SURE, MCDONALD’S MAY BE DOWNSIZING its menu, but don’t let that fool you. When it comes to food, it’s unlikely you can have too much of a good thing. Just ask Eric Lituchy, co-owner of Delightful Deliveries, a Syosset, NY-based …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

April 1, 2004




Perfect Shipment

99.9%
That’s Herbalife’s order accuracy rate, pre-inspection. Impressive, but not good enough when you’re intent on shipping the perfect shipment. So, the Los Angeles-based wellness company checks every carton before it’s shipped — and catches every error. Quite an improvement from the …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

April 1, 2004




Checking Accuracy

Q
We plan to launch an employee incentive program to eliminate errors in the warehouse. To ensure that the right product is shipped, how can we motivate our employees to double-check their work?
A
TOM GUSCHKE Principal, Keogh Consulting
Double-checking …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

April 1, 2004




Can’t Touch This!

The patient, Mr. O.F., complained again today about a recurring dream. He says he dreamed once more that he was a boy. In the dream, he goes down into the cellar of his family home and finds on the …

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In Inventory, Opsandfulfillment_warehouse-20-03-2013

April 1, 2004




new catalogs

Giggles & Gizmos
After a test mailing in October 2002, educational toy cataloger Young Explorers rolled out a spin-off catalog, Giggles & Gizmos, in fall 2003.
According to Young Explorers owner/chief operating officer Sally McMahon, “we wanted to grow in the children’s toy …

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In News

April 1, 2004




Dishing in the Desert

In January, Catalog Age fled the freezing temperatures of the Northeast for the warm sunshine of Phoenix to speak with local catalog executives about the state of their operations. From system crashes and software upgrades to warehouse moves and construction …

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In News

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