August 5, 2002




Drs. Foster & Smith acquires Hornbeck’s

To expand its line of bird-related products, pet supplies cataloger Drs. Foster & Smith purchased certain assets of Rosemont, IL-based bird food and cages cataloger Hornbeck’s. Terms of the deal were not disclosed.
“As Hornbeck’s was facing closure and their customers …

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In News

August 1, 2002




Royal Flush

Even seasoned cardsharps know that at some point, sleight of hand isn’t going to give them a strong suit — there’s just no substitute for luck. But check out a new, (virtually) magical picking system that vastly improves your odds. I …

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In Inventory, Opsandfulfillment_warehouse-20-03-2013

August 1, 2002




Five Aces

Business is no game, and it’s too important an activity to leave the results to chance. An ace in the hole is hardly cheating; instead, it’s a reserve you keep to make sure everything goes according to your game plan. …

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In Channel Integration, Contact Center

August 1, 2002




CATALOG AGE 100: Behind the Numbers

Catalogers had better hope that what goes down must come up. For 42 of the companies on this year’s Catalog Age 100, year-over-year direct sales declined. In comparison, only 14 of last year’s Catalog Age 100 had suffered a drop in annual catalog and …

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In News

August 1, 2002




Operations and Management: A Fulfilling Outsourcing Deal

Choosing a fulfillment company is a lot like choosing a partner in marriage. “Communication is the key,” says Wayne Teres, a Framingham, MA-based operations consultant. “Where most partnerships go south is in the lack of communication.”
And an unsuccessful partnership …

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In News

August 1, 2002




Hoping to Create a Goldmine of a Catalog

How many companies does it take to start a catalog? In the case of GoldAvenue, the answer is four. Launched in November, the Geneva-based jewelry catalog is a joint venture of gold producer Anglo Gold, gold-refining company PAMP, and global …

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In News

August 1, 2002




Navigating NCOF

This year’s National Conference on Operations and Fulfillment (NCOF) was held at the Opryland Resort and Conference Center in Nashville, TN, April 28-May 1. The home of country music became the meeting place for about 2,000 direct-to-consumer operations and fulfillment managers and …

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In Opsandfulfillment_packaging, Opsandfulfillment_shipping

August 1, 2002




riff

A CAPELLA
“CRM is the area of the most buzz I get.” — Jeff Roster, analyst, Gartner
“Cyber terror is the biggest threat we have.” — Joe Lewis, president, Cole Systems
“Keep your message simple: ‘We sell candles.’ You can’t do everything.” — …

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In CRM

August 1, 2002




Fast Forward

“We won’t be talking about e-business next year,” declares Gartner analyst Jeff Roster.
Huh? We knew dot-coms were dying, but have they gone forever? Take heart. What Roster means that e-business is so integral a part of commerce today that …

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In Channel Integration, CRM

August 1, 2002




Scholarly Pursuits

Rust never sleeps, and learning never stops. These adages are as true for members of the supply chain industry as for any other, at least for managers who are intent on maintaining a skilled and flexible workforce.
According to a …

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