January 1, 2004




3Q Sales Grow at the Expense of Profits

For business and computer catalogers, increased sales came at the expense of profits during the third quarter.
Among the 14 publicly traded companies tracked for Catalog Age by investment bank Tully & Holland, 86% reported third-quarter sales gains. For the same period of …

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In Uncategorized

January 1, 2004




Material Handling

Back in January 2002, when we last published this study, we were describing companies shell-shocked after 9/11 and facing a world that would never again be the same. Understandably, they were cautious, uncertain, and eager to hang on to what they had …

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In Uncategorized

January 1, 2004




Petals Acquired by Southridge Capital

Shortly after cataloger/retailer Petals filed for Chapter 7 liquidation in November, its name and assets were acquired by Ridgefield, CT-based private equity firm Southridge Capital Management through its subsidiary holding company, Petals Decorative Accents Corp.
Six months before filing for …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

December 10, 2003




Petals Acquired by Southridge Capital

The name and assets of cataloger/retailer Petals, which filed for Chapter 7 liquidation in November, was acquired by Ridgefield, CT-based private equity firm Southridge Capital Management through its subsidiary holding company, Petals Decorative Accents Corp.
Prior to filing for Chapter 7, …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

December 3, 2003




Home Depot Acquires MRO Supplier

In a move to bolster its Maintenance Warehouse catalog, Fullerton, CA-based Home Depot has agreed to buy Economy Maintenance Supply Co., a Sterling, VA-based wholesaler of maintenance, repair, and operations (MRO) supplies. Terms of the agreement were not disclosed. Maintenance …

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In News

December 1, 2003




At Deadline

SAN DIEGO MAILERS SURVIVE WILDFIRE SCARE It was a little too close for comfort for San Diego-based RoadRunner Sports: Sixty-foot flames from the October wildfires were just minutes away from engulfing the athletic shoes cataloger’s headquarters and warehouse. At one …

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In News

December 1, 2003




Chapter 7: Monitoring

WHY MONITOR?
As you will see, most centers monitor, especially phone calls. And the reasons why they monitor, according to an ICMI/ACNielsen Study done in 2002, include:
77% measure agent performance 72% identify additional agent training needs 54% evaluate level of customer satisfaction 49% …

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In Inventory, Opsandfulfillment_warehouse-20-03-2013

December 1, 2003




Quality Vs. Quantity

Only 13 mergers and acquisitions were transacted during the third quarter, compared with 22 deals in the third quarter of last year. But a number of the deals that did go down were significant ones: Boise Cascade Corp. buying OfficeMax for $1.15 billion, …

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In Lists & Data - Business-14-05-2013

December 1, 2003




Operations and Management: Lighten Your Inbound Freight Costs

Tracking inbound freight costs “is not a very glamorous part of the industry,” admits Curt Barry of Richmond, VA-based operations consultancy F. Curtis Barry & Co. But it is an important part. Most catalogers spend 2%-4% of their gross sales on …

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In News

December 1, 2003




The Ones to Watch

As economic uncertainty becomes part of the way we do business, it’s impossible to even speculate what the next few months will bring, let alone the next year or two. But it is possible to look inward — to streamline our …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

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