April 1, 2004




Perfect Shipment

99.9%
That’s Herbalife’s order accuracy rate, pre-inspection. Impressive, but not good enough when you’re intent on shipping the perfect shipment. So, the Los Angeles-based wellness company checks every carton before it’s shipped — and catches every error. Quite an improvement from the …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

April 1, 2004




Checking Accuracy

Q
We plan to launch an employee incentive program to eliminate errors in the warehouse. To ensure that the right product is shipped, how can we motivate our employees to double-check their work?
A
TOM GUSCHKE Principal, Keogh Consulting
Double-checking …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

April 1, 2004




Can’t Touch This!

The patient, Mr. O.F., complained again today about a recurring dream. He says he dreamed once more that he was a boy. In the dream, he goes down into the cellar of his family home and finds on the …

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In Inventory, Opsandfulfillment_warehouse-20-03-2013

April 1, 2004




new catalogs

Giggles & Gizmos
After a test mailing in October 2002, educational toy cataloger Young Explorers rolled out a spin-off catalog, Giggles & Gizmos, in fall 2003.
According to Young Explorers owner/chief operating officer Sally McMahon, “we wanted to grow in the children’s toy …

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In News

April 1, 2004




Dishing in the Desert

In January, Catalog Age fled the freezing temperatures of the Northeast for the warm sunshine of Phoenix to speak with local catalog executives about the state of their operations. From system crashes and software upgrades to warehouse moves and construction …

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In News

April 1, 2004




Smart Cycle Counts

Q
In our small DC, we have set up 27 cycles based on concrete dates. However, shouldn’t other factors influence the cycle? And which products should we count? Randomly picking products does not seem efficient.
A
BILL KUIPERS Principal, Spaide, Kuipers & …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

March 24, 2004




Home Depot Launches Online Gift Registry

Betting that many of today’s brides-to-be would rather register for bathtubs than bath towels, Home Depot has launched a home improvement online gift registry service.
The service, which offers 9,000 items, including the Home Depot gift card, is not just …

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In News

March 1, 2004




Service and Style

COMMON WISDOM HAS IT that the 55-plus age group and the Internet are like apples and oranges — they don’t mix well. But it’s not necessarily so. Appleseed’s, a women’s apparel retailer based in Beverly, MA, is one of a handful …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

March 1, 2004




People News

Jonathan Shapiro was named president of Rye, NY-based gifts and home products cataloger Lillian Vernon Corp. He was previously chief strategy officer at DoubleClick and an executive at McKinsey & Co. He will be responsible for growing the company’s catalog and …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

March 1, 2004




Six Steps to Savvy Project Planning

I confess to struggling a bit with the best way to make this material useful. Budgeting for material handling equipment is so intimately tied to the specifics of each set of circumstances (design, functional and operational requirements, retrofit versus new, …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

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