April 14, 2003




Live From NCOF: Catalogers Should Benchmark for ‘The Perfect Order’

Today’s warehouse and distribution center managers are under the gun. Not only are they faced with cost reductions and technology changes, companies are also looking at their fulfillment and logistics divisions to drive strategy, says Karl Manrodt, assistant professor and …

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In News

April 7, 2003




J. Crew Revises Fourth Quarter, Annual Results

Having made the strategic decision to clear inventory at the end of each selling season, apparel cataloger/retailer J. Crew Group has revised its net loss and EBITDA results for the fourth quarter and fiscal year ended Feb 1–and not …

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In News

April 1, 2003




DIRECT-TO-CUSTOMER FULFILLMENT SOFTWARE 2003 REVIEW

The direct-to-customer software marketplace is a mature industry whose current trends will mark its direction for the next few years. Though sales of DTC systems software slowed dramatically in 2001, the second half of 2002 saw more activity in terms of companies …

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In CRM, Opsandfulfillment_warehouse-20-03-2013

April 1, 2003




Terno: Still Getting It Done

TERNOVELOCITY IS A SYSTEM to reckon with. This is a “vintage” system that benefits greatly from the breadth and depth of its experience in the direct commerce field. A descendent of the Q\OP system, a dominant player in the 1980…

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In B2B, Channel Integration

April 1, 2003




Sneaker Solution

IN THE FIERCELY COMPETITIVE, uncertain world of Internet liquidation, Overstock.com uses what COO James Hyde calls the “sneaker solution” to keep the warehouse on its toes. Yep. Pickers in sneakers running around with carts, pulling stuff off shelves.
Theirs …

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In B2B, Opsandfulfillment_warehouse-20-03-2013

April 1, 2003




A Users’ Guide to Warehousing

EVERY JANUARY AND FEBRUARY, I have the privilege of conducting the Annual Warehousing Forum with several dozen distribution and operations professionals from the direct commerce industry. The makeup of the group is as diverse as the industry itself: Participants include …

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In Opsandfulfillment_warehouse-20-03-2013, Order Mgmt

April 1, 2003




Mixed Picking Methods Boost Efficiency

IN THESE LEAN ECONOMIC TIMES, nothing gets distribution execs more excited than the prospect of saving big bucks in the warehouse. This was the impetus for beauty products distributor Coty Inc. to automate order picking in its Sanford, NC, distribution …

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In Opsandfulfillment_warehouse-20-03-2013, Order Mgmt

April 1, 2003




Power Broker

SPECIAL SERIES FORECASTING, PART 2
Shortly after Scholastic Inc. started using new workforce management software at its Missouri-based customer contact centers last September, one of its three staffing analyst positions became vacant. The vacancy went unfilled for four months, during which …

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In Contact Center, Opsandfulfillment_warehouse-20-03-2013

April 1, 2003




BUYER’S REMORSE

Would you buy a conveyor at what seems like a fabulous discount? Of course you would. It’s a great deal, and the machine should work just fine, right? The problem is, it may not. Some companies buy conveyors, tilt trays, …

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In Inventory, Opsandfulfillment_warehouse-20-03-2013

March 1, 2003




Warehouses Woo Absent Workers

The Dec. 2002 issue of WERCwatch reports on warehouse employee attendance trends and ways to manage absenteeism. With the annual cost of absenteeism rising to $750 per warehouse employee in 2001, according to a survey conducted by CCH Inc. of Riverwoods, IL, warehouses …

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In Opsandfulfillment_warehouse-20-03-2013, Warehouse/Distribution Center

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