MCM Week in Review 10/5/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 10/5/2018 Kroger and Walgreens Join Forces in Cincinnati-Area Pilot In the continuing saga of strange bedfellows … Continue Reading →

Thinking Holiday Peak Season? Don’t Forget Reverse Logistics

| Don White

If you’re looking to revamp your warehouse processes to drive faster fulfillment, don’t forget that an efficient returns process is just as important in driving a better customer experience. Let’s take a look at how you can master reverse logistics and make the process count toward your bottom line this peak season and beyond.

MCM O+F Advisor (10/3/18)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 10/3/2018 9 Considerations to Get Ready for a WMS Implementation As we consult with ecommerce and multichannel businesses on implementing … Continue Reading →

Determining KPIs for Your Ecommerce Fulfillment Operations

| Harry Drajpuch

As fulfillment operations become the true competitive battleground, few ecommerce companies have a robust program for measuring fulfillment performance – particularly when the function is outsourced to a 3PL. These tips will help you identify and measure your KPIs for ecommerce fulfillment.

Amazon Reportedly Giving Warehouse Workers Thin Peak Season Raises

| Mike O'Brien

As it battles back against numerous media reports of working conditions in its fulfillment and sortation centers, Amazon has a new PR battle on its hands – a report that it has given workers raises of just 25 to 55 cents an hour, according to the Washington Post.

MCM Week in Review 9/28/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 9/28/2018 Snapchat Tests Visual Search with Amazon Snap Inc. announced it is testing a new way … Continue Reading →

MCM O+F Advisor (9/26/18)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 9/26/2018 6 Ways to Tell Your Delivery Route Planning Operations Are a Mess Delivery fleet operations eat up a huge … Continue Reading →

Retail Innovation Alive and Well at Shop.org 2018

| Mike O'Brien

Given rapid changes in ecommerce and growing expectations of always-on consumers, it’s no surprise that the sector is a hotbed of retail innovation, technology and investment. And a lot of it was on display at this year’s Shop.org conference in Las Vegas. Here’s a sampling of the new tech that was on display in the Innovation Lab.