June 6, 2013

SAP to Acquire hybris

In what SAP is calling an effort to deliver the next-generation ecommerce platform, the software firm has announced plans to acquire the Swiss-based omnichannel technology company hybris.

SAP, in a press release, said the move will “provide enterprises with the …


In CRM, Cross Channel


June 5, 2013

How to Improve Post-Sales Support through Mobile

Mobile commerce has arrived. A surge in tablet adoption – with one-third of American consumers expected to own one by 2015 – and the near ubiquity of smartphones has created a tipping point for mobile retail. By the end of 2017, mobile retail sales …


In Contact Center, Cross Channel

shipping/delivery, shipping, shipping options, shipping charges, shipping and delivery, shipping strategy, logistics, transportation, packages, packaging, package delivery, shipping and packages, dunnage, UPS, FedEx, regional shipping

May 6, 2013

Ship-from-Store Distribution: Is It Right For You?

In order to compete with today’s multichannel retail environment, retailers must provide access to merchandise where shoppers want it.  In order to do that, many companies are executing a ship-from-store model as part of the fulfillment supply chain, according …


In Must Reads, Operations & Fulfillment

April 15, 2013

Johnson Stephens Consulting Is a Premier Sponsor of Operations Summit 2013

APRIL 15, 2013 – Johnson Stephens Consulting, a supply chain operations consulting firm, is a Premier Sponsor of Operations Summit 2013, which will be held April 23-23 at the Hyatt Regency in Columbus, OH.

“We are pleased to be a Premier Sponsor as the …


In Press Releases

January 30, 2013

GUESS Partners with VendorNet for Ship-from-store Solution

Apparel and accessories seller GUESS will leverage VendorNet’s StoreNet technology to implement omnichannel retail capabilities, specifically fulfillment of online sales from its brick and mortar locations.
According to a press release, StoreNet enables GUESS to offer store inventory to …


In Customer Service, eCommerce

December 28, 2012

3 Big Ideas Retailers Won’t Achieve by 2013

Looking back at 2012, a handful of trends have dominated headlines in the ecommerce and retail space. These include the so-called omnichannel experience for consumers across all touchpoints, heightened privacy concerns and the use of big data to increase customer engagement …


In Ecommerce, Mobile

December 14, 2012

The True Story of a Seamless In Store Return at Old Navy

On Nov. 26, or a day better known to the ecommerce world as Cyber Monday, I was given the assignment to use my iPhone 4S to shop online using any personal email promotion I received for that day in my inbox. …


In Email, Mobile

October 25, 2012

3 Keys for Using Stores as Distribution Hubs

Implementing omnichannel distribution options like in-store pickup and ship-from-store are rising to the top of many retailers’ priority lists. But several store-level challenges must be addressed to realize the significant sales bump that can accom­pany omnichannel distribution.
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In Operations & Fulfillment, Opsandfulfillment_shipping

October 16, 2012

How to Turn Voters into Ecommerce Buyers

Historical trends indicate that U.S. presidential Election Days – like the one coming up on Nov. 6 – see a marked decrease in ecommerce spending as consumers focus on voting and watching election results.
“Many retailers simply accept election dip as a …


In Ecommerce

October 3, 2012

NRF: Retailers Will Hire Half a Million Seasonal Workers

Retailers are expected to hire between 585,000 and 625,000 seasonal workers during the 2012 holiday season, according to projections compiled by the National Retail Federation. That is comparable to the 607,500 seasonal employees retailers hired last year, NRF said in a statement.
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