Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

July 23, 2014




Growing Global Attendees Challenged to Pursue Major Opportunity

If you’re a merchant and you’re not engaged in global ecommerce, you’re missing out on a massive opportunity – but you have to enter it with a clear plan and strategy in place, starting slowly and building on …

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In Ecommerce, Ecommerce

omnichannel-ron-burgundy-300

December 18, 2013




IBM Predicts an Omnichannel Shopping World

Now that you have watched the above video, are you surprised that IMB predicts “buying local will beat online” as a part of its 8th-annual IBM 5 in 5 list of innovations that have the potential to change the way people work, …

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In Blog, Customer Service

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July 17, 2014




Aeropostale, Lululemon and Shutterfly Make the “10 Brands That Will Disappear” List

Each year, 24/7 Wall St. identifies 10 American brands that it predicts will disappear before the end of the following year. And three retailers – Aeropostale, Lululemon and Shutterfly – have made the 2015 list, which published last week.

But should Aeropostale, Lululemon …

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In Blog, Executive

netsuite-300-200

July 17, 2014




NetSuite Acquires Venda to Accelerate Growth in Europe

NetSuite Inc. today announced the acquisition of London-based Venda, a leading provider of ecommerce solutions for an undisclosed amount.
NetSuite’s acquisition of Venda builds on the momentum of NetSuite SuiteCommerce globally and supports NetSuite’s business expansion into the European market, …

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In Ecommerce, Executive

Forward to 2014 new year concept

December 10, 2013




Omnichannel Crystal Ball: What’s Ahead in 2014?

What will retail look like in 2014?  While shopper robots won’t appear in every store next year, we’re clearly headed toward a new era in retail automation, one that’s sure to completely transform the customer experience.

Just as …

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In 2014 Predictions, Channel Integration

woman-technology-shopping-cart-300

July 15, 2014




IRCE 2014 Technology Report

Multichannel Merchant’s IRCE 2014 Technology Report showcases some of the most important ecommerce technology innovations, introductions and updates from the show floor at IRCE.

If you were at IRCE, see if you missed anything important by glancing through our technology …

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In IRCE 2014, vendor roundup

forecast-data

December 4, 2013




Clearing Up the Confusion Between Omnichannel and Multichannel

Omnichannel and multichannel, we hear these two terms used frequently – and often interchangeably – in the ecommerce world but in reality, they’re distinct things. Both strategies are important to brands, but in order to properly execute on them, you have …

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In CRM, Cross Channel

Sears, Sears Holdings, Kmart, kmart.com, in-store pickup, omnichannel, omnichannel fulfillment, omnichannel strategy, retail, online retail, ecommerce

July 10, 2014




Sears and Kmart Expand In-store Pickup Across Brands

In a move to consolidate its omnichannel offerings, Sears and Kmart will let customers pick up online orders at either store, regardless of which brand’s website is used, the Wall Street Journal reported.

Parent company Sears Holdings Corp. announced the …

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In Ecommerce, Fulfillment

omnichannel-strategy-300

November 18, 2013




Omnichannel Advantage Helps Retailers Gain on Etailers

A year ago, it seemed inevitable Amazon would take over the world. Industry watchers predicted retailers like Best Buy and Target, with their overhead of physical stores, would soon lose the ecommerce battle. After all, consumers increasingly visit big-box retailers …

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In Channel Integration, Ecommerce

cutting-costs-saving-money-300

June 29, 2014




Reducing the Cost of Order Fulfillment

[caption id="attachment_50315" align="alignright" width="468"] Automated order picking processes allow operators to spend 76% vs 10% for manual picking operations actually picking rather than walking and searching.[/caption]

Omnichannel commerce puts a premium on reducing the cost of order fulfillment while …

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In Must Reads, Operations & Fulfillment

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