JCPenney-1990-Catalog-Wishbook-on-Flickr

January 20, 2015




Welcome Back, JCPenney Catalog

Welcome back, JCPenney catalog. A part of all our direct-to-customer retail lives is coming back, according to a report in Wall Street Journal.

According to WSJ, the 120-page book will feature items from JCPenney’s home department and will be …

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In Blog, Catalog

omnichannel-strategy-300

May 22, 2014




Isaac Mizrahi and the Omnichannel Experience

Isaac Mizrahi is winning at total omnichannel by engaging with its customers.

Robert D’Loren, CEO and chairman of the parent company Xcel Brands and Isaac Mizrahi said during his keynote presentation at the IRCE Focus: Brands & B2B show …

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In Branding, Ecommerce

2015-forecast

January 19, 2015




Webrooming and Mobile Showrooming in 2015

The holiday shopping season has settled, but the challenge is far from over for retailers as 2014 comes to a close and new trends in the way customers shop continue to take shape in 2015. Even while mobile shopping continues to grain …

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In Must Reads

sephora-omnichannel-300

May 14, 2014




5 Excellent Examples of Omnichannel Retailing Done Right

There’s a lot of buzz surrounding omnichannel retailing and WHY retailers should do it, but the HOW of it all isn’t always clear.

Which is why instead of just talking about the benefits of omnichannel, we’ll look …

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In Must Reads, Omnichannel

christmas-holiday-mouse-gifts-santa-hat-300

January 11, 2015




Consumers and Merchants Had a Cautious Holiday Season

When you look at overall Holiday 2014 sales season, you see it came in like a lion and out like a lamb. In this video, ChannelAdvisor founder and CEO Scot Wingo talks about why ecommerce sales grew year-over-year, despite a last-minute …

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In Amazon, eBay

target-ipad-300

May 9, 2014




Target Calls it Flexible, We Call it Omnichannel

It’s been less than a week since Target decided to part ways with long-time chairman, president and CEO Gregg Steinhafel, and the merchant has wasted no time in introducing interim CEO John Mulligan to the masses.

In a Q&A …

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In Blog, Omnichannel

gift-shipping-300

April 29, 2014




A Ship-From-Store Solution Bridges Omnichannel Gaps

Last week, eBay Enterprise announced a new offering for clients using its ship-from-store solution. The goal of eBay Enterprise’s Ship-From-Store Freight is to reduce the shipping cost for retailers and brands and enable them to transfer these savings onto their …

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In Omnichannel, Videos

mayhemsale-screenshot-300

January 2, 2015




Who Won the Sugar Bowl? Allstate’s Mayhem Sale

[caption id="attachment_59490" align="alignright" width="300"] Mayhem Sale (click to enlarge)[/caption]

We interrupt the Ohio State-Bama college football playoff game to bring you Mayhem Sale, pop-up ecommerce at its finest. Items sold right out of Matt and Shannon’s home… …

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In Blog, Must Reads

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

omnichannel-strategy-300

April 22, 2014




Omnichannel Shopping Activity is Virtually Everywhere

Consumers Want it All: Omni-Channel Shopping Activity is Virtually Everywhere, Reports CFI Group and eBay Enterprise™ (via PR Newswire)
The Omni-Channel Retail Customer Experience study shows customers want their products when, where and how they want it. ANN ARBOR, Mich., …

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In Must Reads, Omnichannel

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