June 4, 2014




Sailthru to Showcase Customer Interest-Based Personalization Platform at IRCE 2014

CHICAGO–(BUSINESS WIRE)–Sailthru, the only customer interest-based automated personalization platform, will be exhibiting at this year’s Internet Retailer Conference & Exhibition (IRCE), in Chicago, IL from June 10 to June 13, 2014. Sailthru will demonstrate its personalization technology that is revolutionizing the …

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In IRCE 2014

X Shoe CarnivalX retailersX retailX traditional retail storesX retailerX Operations and FulfillmentX operationsX fulfillmentX ship from storeX Customer Service

June 4, 2014




Shoe Carnival to Roll out Ship-From-Store

The head of ecommerce for Shoe Carnival said the company’s transition from a third-party logistics (3PL) provider to a ship-from-store approach is foundational in terms of its overall omnichannel strategy, providing inventory awareness throughout the chain across its stores, …

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In Cross Channel, Ecommerce

ecommerce, ecommerce platforms, Order Management Systems, order management, distribution center, Operations and Fulfillment, omnichannel, omnichannel fulfillment, omnichannel strategy

June 3, 2014




Seven Ways to Merge the Physical and Digital with Order Management

In today’s omnichannel world, tech-savvy consumers no longer differentiate between online and in-store experiences. They want convenience – to shop whenever and however they please, through any channel — and they want a great experience every time.

To attract and retain …

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In Cross Channel, Ecommerce

October 30, 2013




Big Data Brings Omnichannel to Life [LP]

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“Big Data Brings Omnichannel to Life”

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In Landing Page

technology-data-300

October 30, 2013




Big Data Brings Omnichannel to Life

Big data has become quite the buzzword in all facets of omnichannel selling. It’s being used in both the front- and back-end of operations, in the marketing department, and site design all in the name of boosting customer engagement …

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In Data & Analytics, executive summary

ecommerce, ecommerce security, credit cards, credit card payments, online security, data security, PCI, Payment Card Industry, payment card data, PCI standards, online payments

May 28, 2014




This is What Happens to Card Data on a Mobile Reader

With mobile card readers and the advent of point-to-point encryption, merchants don’t have to think twice about where and when they’re swiping a credit card. Mobile POS technology has blown the doors wide open for merchants of all …

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In Must Reads, Payment

handshake

May 27, 2014




Why Customer Service and Distribution Go Hand-in-Hand

We know that merchants are breaking down silos to allow their customers a unified, omnichannel experience. But what’s going on behind the scenes?

While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment …

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In Contact Center, Operations & Fulfillment

omnichannel-strategy-300

May 27, 2014




One-to-One Takes On a Whole New Meaning

Many people were talking about how to take one-to-one conversations to a whole new level at the recent IBM Smarter Commerce Event in Tampa.

For years, technology has enabled customer communication to be more personalized.  But finally, I’m seeing …

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In Blog, eCommerce

gap-inc-300

May 23, 2014




Gap Inc. Reports Increase In Online Sales for First Quarter

Gap Inc. reported an increase of 13% in online net sales  to $575 million on top of last year’s 27% increase, according to a press release. The company continues its progress toward bridging the growing digital world with its physical stores.

The …

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In Ecommerce, Global

HolidayPic-300

May 23, 2014




Why Early Preparation is Key to E-commerce Success This Holiday Season

The holiday rush for e-commerce shoppers is still months away, but e-retailers are already outlining and executing marketing strategies for 2014’s digitized shopping season. According to research from comScore, mobile commerce’s year-on-year growth rate jumped to 24 percent between 2012 and 2013, …

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In Ecommerce, Mobile

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