May 27, 2015




Sailthru to Demonstrate How Relevancy Can Transform Customer Experiences

NEW YORK–(BUSINESS WIRE)–Sailthru, the leader in driving customer lifetime value through personalization, will be exhibiting at the Internet Retailer Conference + Exhibition (IRCE) in Chicago from June 2 – 5, 2015. The event brings together ecommerce merchants across all industries for three …

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In IRCE 2015

May 26, 2015




Olapic Announces Strategic Partnership with Listrak

Olapic, the visual marketing and commerce platform for collecting, curating and showcasing consumer-generated photos, today announced a strategic partnership and integration with Listrak, an omnichannel digital marketing retail platform that provides email personalization and retargeting specifically tailored for retailers. The …

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In Ecommerce, IRCE 2015

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

September 15, 2014




Apple Pay, Same-day Delivery Highlight Macy’s Inc.’s Omnichannel Rollouts

Macy’s, Inc. has today outlined its latest advancements in omnichannel strategy and technology as the company continues to add new dimensions for attracting shoppers and serving the needs of individual customers.

Here are examples of emerging omnichannel strategy and …

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In News, Omnichannel

Apple Pay

September 12, 2014




What Apple Pay Means for Omnichannel Retail

[caption id="attachment_54148" align="alignright" width="100"] Computop CEO Ralf Gladis[/caption]

Apple made a big splash this week with the introduction of its new i-devices: The iPhone 6, iPhone 6 Plus, and the Apple Watch. With it comes Apple’s entry into the …

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In Omnichannel, technology

back orders, Operations and Fulfillment, retail, omnichannel, ecommerce orders, ecommerce

May 20, 2015




The High Cost of Back Orders

How are backorders affecting your profitability?
From our consulting work with clients to improve their merchandise planning, forecasting and management processes and systems, we’ve seen a range of costs over 15 years to be between $7 and $12 for each unit that …

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In Blog, Customer Service

May 18, 2015




NetSuite To Showcase The Power Of A Seamless Customer Experience At IRCE 2015

SAN MATEO, Calif., May 18, 2015 /PRNewswire/ – NetSuite Inc. (NYSE: N), the industry’s leading provider of cloud-based financials /ERP and omnichannel commerce software suites, today announced its participation at the annual Internet Retailer Conference and Exhibition (IRCE), taking place June 2-5 …

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In IRCE 2015

staples-make-more-happen-300

September 3, 2014




Staples Launches Series of Omnichannel Updates

Staples has announced a series of enhancements to its omnichannel experience, including the ability to buy products online and pick them up in-store within hours, Visa Checkout for online payments, new in-store kiosks,  and an app for iPad users.

“The …

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In Engagement, News

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

May 14, 2015




Macy’s Says Several Adverse Factors Caused Q1 Sales Dip

Fewer sales from international tourists due to the strong dollar, growing pains in omnichannel, bad winter weather, the West coast port strike and lower-than-expected general merchandise, apparel and furniture sales all acted as a drag on Macy’s sales and …

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In News, Omnichannel

dimensional weight pricing, DIM, United States Postal Service, USPS, UPS, FedEx, FedEx Ground, shipping/delivery, parcel shipping, ecommerce

August 26, 2014




Protective Packaging Considerations for Omnichannel

Omnichannel retailing has accelerated service expectations and permanently changed the competitive landscape.

What started out as retailers shipping from a handful of distribution centers, now also includes brick-and-mortar stores and other fulfillment operations.  It’s about finding the shortest distance …

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In Omnichannel, Operations & Fulfillment

Warehouse/Distribution Center, distribution center, fulfillment center, Walmart, QVC, Simon & Schuster, FedEx, Urban Outfitters, Conn's HomePlus

August 26, 2014




Virtual Inventory a Key Piece of Omnichannel Success

As merchants look to implement omnichannel commerce to serve the heightened expectations of anytime/anywhere customers, virtual inventory is one way to meet this demand in a cost-effective manner.

In a nutshell, virtual inventory allows retailers to tap the vast …

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