2016-new-year

December 28, 2015




Evolving Retail Trends to Watch in 2016

2015 has come and (nearly) gone, and for the retail industry, it has been a year of big change. From a variety of new payments options and requirements to new ways to sell online, there are a number of trends propelling …

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In Blog, Must Reads

data-recovery-300

February 19, 2015




Data Security, Omnichannel Initiatives Top Retail CIOs’ Priority Lists

With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and digital innovation are top priorities for 2015.

According to the 2015 National Retail Federation/Forrester Research Inc. Retail CIO …

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In Data & Analytics, eCommerce

omnichannel-ron-burgundy-300

February 14, 2015




Redefining Omnichannel: Put the Consumer at the Center

Just a few short years ago, some retail pundit came up with the phrase “omnichannel retailer,” and it took the industry by storm. Everyone started talking about omnichannel, and the vendor community jumped right on board. It was almost impossible …

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In Blog, Omnichannel

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 12, 2015




Don’t Count Out Big Retail as Focus and Investments in Omnichannel Rise

Amazon opened its first brick-and-mortar campus store at Purdue University last week. It is also reportedly in talks with retailers like Radio Shack to give it a more omnichannel presence. One online publication declared this move would be “another nail …

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In Blog, customer experience

staples-online-pickup-300

February 11, 2015




Managing Inventory in an Omnichannel World

Providing real-time inventory visibility for your consumers across all the channels is no easy task. Today, consumers expect to purchase an item and arrange shipment or pickup no matter where the product is coming from.
In this executive summary from …

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In executive summary, inventory management

ecommerce returns

February 5, 2015




Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.

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In Blog, customer experience

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

February 2, 2015




Omnichannel, Big Data…What’s Next? Predictions for 2015

If I had to summarize 2014 for the retail industry, it would be the year of buzzwords. From omnichannel to big data, new “solutions” were being discussed every day and all of them were touted as the latest-and-greatest in the ongoing …

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In big data, Blog

DCandyBar

December 15, 2015




Dylan’s Candy Bar Achieves Double-Digit Revenue Growth

NetSuite Inc. a provider of cloud-based financials / ERP and omnichannel commerce software suites, announced that Dylan’s Candy Bar, the largest state-of-the-art sweets emporium and candy lifestyle brand, has achieved double-digit revenue growth since deploying NetSuite to replace multiple legacy …

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In Ecommerce, News

the-week-that-was-300

December 11, 2015




Week in Review: Will There Be Walmart Pay Evangelists in 2016?

Mobile payments gained more traction this week when Walmart announced Walmart Pay, which is being touted as a first by a major retailer. The service will work on any iOS or Android smartphone, and honor any major payment type at …

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In Data & Analytics, Ecommerce

customer-satisfaction-300

January 23, 2015




4 Omnichannel Tips to Improve Customer Experience and Increase Sales

When it comes to retail selling, gone are the days of “if you build it, they will come.” Customers today spend a significant amount of time researching products they want to buy and are much savvier about where, when and …

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In Blog, Ecommerce

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