email-screen-digital-2500-300dpi

October 16, 2015




Email, Loyalty Programs Must Work in Tandem

While retailers can take full advantage of their marketing plan through email and loyalty programs, both must work seamlessly across touch points or they run the risk of disappointing customers, according to a study by the National Retail Federation, in …

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In Must Reads

yet another warehouse

October 15, 2015




How Do My DTC Fulfillment Costs Compare?

In my last blog post, I mentioned that we typically see that efficient, conventional warehouses with minimal automation have total warehouse costs per order (TWC) between $3 and $4.50 for direct-to-customer companies. You might say, “For what sized company?”

To show how …

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In Blog, Fulfillment

singpost-alibaba-300

October 15, 2015




Singapore Post Making Mega Moves in the U.S.

Singapore Post is on the move in the United States. A week after it took a majority stake in ecommerce logistics provider Jagged Peak, Singapore Post announced an agreement to acquire TradeGlobal, an omnichannel provider of end-to-end ecommerce services.

And …

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In Fulfillment, Fulfillment

MA-Holiday-Infographics-300

December 24, 2014




Consumers Planned an Omnichannel Holiday Season

The holiday shopping season is peaking: shoppers are spending and leveraging omnichannel to fit their own specialized needs. Retailers know omnichannel is essential to their success during the holidays, but do they really understand consumer shopping behavior in real-time? That’…

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In Holiday 2014, Infographics

big-truck

October 13, 2015




How Supply Chain Visibility Helps You Navigate Complexity

As technology brings supply chain data into focus, the ability to access and interpret critical business information moves from being an added feature to a necessity. Better supply chain visibility has become more than a “nice to have” as executives …

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In Blog, Fulfillment

mobile-commerce-mobile-apps-300

October 13, 2015




How Retailers Are Improving the Mobile Shopping Experience

In the last few weeks I have come across several headlines where a retailer is either doing one of two things – launching a mobile app or redesigning their mobile site or app.  Doing these two things isn’t new. We’…

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In Blog, Ecommerce

omnichannel-warehouse-fulfillment-shipping-300

October 13, 2015




Why Communication Breakdowns Cramp Omnichannel’s Style

By now, it’s universally evident that omnichannel retailing is relatively flawless up until the customer’s order gets to the store. That’s where many customers are frustrated with the buy online ship to store process.

In this video taken at Shop….

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In Must Reads, Omnichannel

Kohls

October 12, 2015




Kohl’s Adds Same-Day Delivery in 6 New Markets with Deliv

Kohl’s has partnered with crowdsourced last-mile delivery company Deliv to add 6 new markets in which it provides same-day delivery, bringing the total to 9.

Deliv currently handles Kohl’s same-day service in San Francisco, the greater Bay Area and Chicago. The service …

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In Fulfillment, fulfillment

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 17, 2014




Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …

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In Blog, Omnichannel

officeDepotMax-300

October 6, 2015




Office Depot Inc. Announces Major Redesign of Mobile App

Office Depot, Inc.  and parent company of Office Depot and OfficeMax, today announced a major redesign of its mobile app for iPhone and Android smartphones, with new features that focus on convenience and personalization while providing a better omnichannel shopping …

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In Ecommerce, Mobile

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