contact-center

May 22, 2013




Social Media Use Expected to Rise in Contact Centers

While a focus on social media initiatives seems to be lacking in most contact centers as of late, a new Deloitte study has found that the use of social media is expected to rise within the next 24 months.

The Deloitte …

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In Contact Center, Contact Center Resources

SephoraClausCropped

October 27, 2014




Five Ways Brands Can Win at Social this Holiday Season

With the holiday shopping season just weeks away, retailers will want to start thinking (if they haven’t already) about several areas in which they should have robust preparation.  One area in particular is social media.

Folke Lemaitre, founder and …

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In Blog, Holiday 2014

5-300

November 16, 2015




5 Tips for Ecommerce Success this Holiday Season

The big holidays are just around the corner for us. It’s that time of year that those who work in online retail and ecommerce management both love and hate in equal measure, but when you get it right, it’…

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In Blog, Ecommerce

FB-and-Twitter

May 9, 2013




Using Social Media as a Customer Service Tool

Shoppers are becoming more and more engaged with brands through social media. While they may not interact with most brands on a daily basis, consumers have no problem voicing their concern or praise to a brand on sites like Facebook, …

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In Contact Center, Cross Channel

the-week-that-was-300

November 13, 2015




Week in Review: Holiday Faux Pas Aplenty

They say good things come in threes… and sometimes bad things as well. How about in fours?

This past week, there have been four separate instances of retail brands who ran into social media blowback as a result of some …

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In News, PR Newswire

social-media

May 8, 2013




5 Ways to Make Your B2B Social Media Posts Stand Out

The business-to-business community seems to struggle a bit when it comes to captivating their audience through social media compared to the business-to-consumer community. In fact, according to a recent article from Social Media B2B, marketers in the industry are …

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In Amazon, B2B

CustomerServiceChannels-300

November 12, 2015




Best Practices to Boost Your Customer Service Across Channels

In today’s retail economy, customers have high expectations.  Excellent customer service starts with offering a speedy and seamless experience across your support channels.
This infographic by TalkDesk will show you best practices for boosting your customer service on your phone …

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In customer experience, Customer Service

JDLogo-300

November 12, 2015




JD.com Announces Singles Day Orders Up 130%, Driven by Record Mobile Transactions

JD.com announced record-breaking one-day results from its November 11 Singles Day sale. JD.com said its orders increased by 130%, and gross merchandise volume rose more than 140%.

With promotions across all categories beginning at midnight for the annual 24-hour event, JD….

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In Global, News

11-11-singles-day-300-200

November 12, 2015




What We’ve Learned from Singles Day 2015

Rumors of a weak Chinese economy may have been greatly exaggerated: Singles Day 2015 came in like a lion, and went out like a lion.

Alibaba announced that USD $14.3 billion of gross merchandise volume was settled through Alipay on Alibaba’s retail …

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In cross-border, Global

skechers-300-200

May 28, 2015




Skechers Increases Conversions with New Social Q&A Tool

Footwear retailer Skechers was looking for a way to offer a high-quality customer experience through its various channels by answering customer questions with a social tool on its website.

The goal: Giving customers the most relevant and timely product information …

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In Ecommerce, Must Reads

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