global-payments-300

September 23, 2015




How to Succeed in the Global Payments Market

Every business today has the potential to go global from day one. The Internet enables merchants from one side of the world to connect with consumers on the other side in an instant. This size of opportunity is mind-boggling.

Three …

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In Blog, Global

mobile-transaction-300

September 21, 2015




Dos and Don’ts of Mobile Commerce for Global Retailers

Mobile commerce is increasing across the globe at a staggering pace:

PayPal research shows m-commerce growing three times faster than e-commerce (42% CAGR vs 13%), from $102 billion to $291 billion, from 2013 to 2016.
59% of smartphone users ages 18-34 have used their mobile device to …

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In Ecommerce, Global

holiday shopping, peak holiday season, holiday shipping, holiday shipping peak, ecommerce orders

September 21, 2015




3 Ways to Avoid Holiday Shipping Disasters

Black Friday is a little over two months away, and most retailers are already bracing themselves for the chaos likely to arise between Thanksgiving and Christmas. While the holidays are often a great time for sales, retailers almost always face …

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In Blog, Operations & Fulfillment

ebay, eBay Enterprise, VendorNet, ecommerce, global ecommerce, retail, online retail, brick-and-mortar, brick-and-mortar retail, mobile commerce, customer service, customer experience, market research, omnichannel, omnichannel retail

September 22, 2014




Study: Social Trumps Mobile for Retailers’ 2014 Holidays Spend

Going into the 2014 holiday shopping season, retailers are spending more on tools focused on data capture (social media, email and SEO) than on mobile, according to a July survey conducted by Edelman Berland on behalf of eBay Enterprise.

The study …

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In Amazon, big data

FB-and-Twitter

May 9, 2013




Using Social Media as a Customer Service Tool

Shoppers are becoming more and more engaged with brands through social media. While they may not interact with most brands on a daily basis, consumers have no problem voicing their concern or praise to a brand on sites like Facebook, …

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In Contact Center, Cross Channel

social-media

May 8, 2013




5 Ways to Make Your B2B Social Media Posts Stand Out

The business-to-business community seems to struggle a bit when it comes to captivating their audience through social media compared to the business-to-consumer community. In fact, according to a recent article from Social Media B2B, marketers in the industry are …

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In Amazon, B2B

holiday-shopping-online-1-300

September 15, 2015




10 Creative Ideas to Boost Your Holiday Email Campaigns

The holidays are just around the corner. For retailers, email is a tried and true channel for driving engagement and revenues for holiday campaigns. Here are 10 strategic and creative tips to spark ideas for your own holiday planning.
Use unique …

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In Blog, Email

last-one

September 14, 2015




There’s Free Shipping, Then There’s Stupidity

Free shipping offers these days are becoming as ubiquitous as pumpkin spice memes, and that’s all well and good. Retailers need whatever competitive edge they can muster in order to attract business by one-upping the competition.

But the move …

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In Blog, News

10_years_ecommerce_300

April 17, 2013




B2B Marketers Need to Step Up Their Social Media Game

A new report has found that when it comes to social media, the business-to-business community is still trying to find its footing. According to this infographic created by B2B Marketing, only 38% of B2B companies have a defined social …

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In B2B, Ecommerce

April 2, 2013




3 Critical Steps to Avoid Social Media Meltdowns

Someday, somewhere, somehow, every retailer will deliver a bad customer experience. Products disappoint, a customer service representative has a bad day, ordering snafus occur; it happens. But in today’s socially-connected world, one customer’s small disappointment can turn into …

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In CRM, Ecommerce

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