retail logistics, supply chain optimization, retail supply chain

December 10, 2015




Report Identifies Digital Disruption in Global Post and Parcel Industry

Digital disruption is affecting nearly every aspect of the global post and parcel industry, from transforming the customer experience and the upheaval of last-mile delivery services to recruiting and retaining digitally savvy teams and leveraging the intelligence from analytics, according …

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In Delivery, Global

social-infographic-loyalty-300

May 29, 2013




Gain Brand Loyalty through Social Media

The amount of people connecting through all the social media sites across the world is astounding. Imagine if you can introduce your brand to just some of the 1.1 billion users on Facebook, 500 million users on Twitter, or the 225 million people …

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In Cross Channel, Ecommerce

build-ecommerce-site-300

December 9, 2015




Top 3 Ecommerce Predictions for 2016

As 2016 draws closer, we can’t help but think about what 2016 has in store. You may want to finally commit to joining a gym or starting that elusive diet. Maybe you’re resolving to spend more time with family and …

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In Blog, Ecommerce

customer-satisfaction-300

December 8, 2015




The Current State of Consumer-Generated Content

When was the last time you sought out someone’s opinion, either in-person or online, before making a purchase? A week? A day? Maybe even this morning?

Seeking out the opinions of like-minded consumers has become so commonplace that we …

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In Blog, Marketing

facebook-mobile

May 22, 2013




Social Media Declining for Online Purchases

New Monetate Ecommerce Quarterly (EQ1 2013) Reveals Social Media Lags as Ecommerce Traffic Source; Tablets Beat Smartphones in Device Share (via PR Newswire)
Findings spotlight the growing imperative brands have to create contextual experiences across devices and channels. PHILADELPHIA, May 22, 2013 /PRNewswire/ …

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In Cross Channel, Ecommerce

contact-center

May 22, 2013




Social Media Use Expected to Rise in Contact Centers

While a focus on social media initiatives seems to be lacking in most contact centers as of late, a new Deloitte study has found that the use of social media is expected to rise within the next 24 months.

The Deloitte …

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In Contact Center, Contact Center Resources

the-week-that-was-300

December 4, 2015




Week in Review: Cyber Weekend Hits On All Cylinders

With Cyber Weekend 2015 officially in the books, ecommerce merchants should be encouraged with the results as a harbinger of the rest of the holiday shopping season, as more consumers grow comfortable with the practice and see it as an assumed …

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In Data & Analytics, Ecommerce

ken-burke-300

December 2, 2015




MarketLive’s Ken Burke Talks Cyber Weekend 2015 Trends

While the retail industry overall reports from comScore, ShopperTrak and National Retail Federation report tepid holiday sales results so far, MarketLive is reporting across-the-board double-digit increases in online traffic, conversion and revenues within its customer base.

In this video, MarketLive …

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In Ecommerce, Videos

ratings-and-reviews

December 3, 2015




Lessons from the Amazon Breach: How to stop fake reviews

As an online retailer, establishing trust among your audience is a key element in your sales strategy and relationships – in fact, 88% of buyers’ purchasing decisions are influenced by online reviews. If prospects don’t feel they can trust your brand …

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In Amazon, Blog

FB-and-Twitter

May 9, 2013




Using Social Media as a Customer Service Tool

Shoppers are becoming more and more engaged with brands through social media. While they may not interact with most brands on a daily basis, consumers have no problem voicing their concern or praise to a brand on sites like Facebook, …

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In Contact Center, Cross Channel

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