ken-burke-300

December 2, 2015




MarketLive’s Ken Burke Talks Cyber Weekend 2015 Trends

While the retail industry overall reports from comScore, ShopperTrak and National Retail Federation report tepid holiday sales results so far, MarketLive is reporting across-the-board double-digit increases in online traffic, conversion and revenues within its customer base.

In this video, MarketLive …

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In Ecommerce, Videos

ratings-and-reviews

December 3, 2015




Lessons from the Amazon Breach: How to stop fake reviews

As an online retailer, establishing trust among your audience is a key element in your sales strategy and relationships – in fact, 88% of buyers’ purchasing decisions are influenced by online reviews. If prospects don’t feel they can trust your brand …

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In Amazon, Blog

facebook-mobile

May 22, 2013




Social Media Declining for Online Purchases

New Monetate Ecommerce Quarterly (EQ1 2013) Reveals Social Media Lags as Ecommerce Traffic Source; Tablets Beat Smartphones in Device Share (via PR Newswire)
Findings spotlight the growing imperative brands have to create contextual experiences across devices and channels. PHILADELPHIA, May 22, 2013 /PRNewswire/ …

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In Cross Channel, Ecommerce

contact-center

May 22, 2013




Social Media Use Expected to Rise in Contact Centers

While a focus on social media initiatives seems to be lacking in most contact centers as of late, a new Deloitte study has found that the use of social media is expected to rise within the next 24 months.

The Deloitte …

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In Contact Center, Contact Center Resources

cyber-monday

December 1, 2015




All Sorts of Sales Records Set on Cyber Monday 2015

Related Cyber Weekend News

Stores that Closed Doors on Thanksgiving and Black Friday Outperformed Competitors Online

Editor’s Notebook: My Big Fat Omnichannel Thanksgiving Shopping Day

No Surprise: Thanksgiving Ecommerce Sales on the Rise

Editor’s Notebook: Black Friday and …

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In News, PR Newswire

DDLovato

December 1, 2015




Demi Lovato Influences Cyber Monday Shoppers

Social media, particularly Twitter played a major role for Cyber Monday and Black Friday.  Several major online retailers and pop star Demi Lovato generated a lot of buzz around Cyber Monday.
In the past week, Nov. 24 through Nov. 30 Lovato has …

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In Marketing, Must Reads

global ecommerce

November 30, 2015




3 Ways Local Retailers Can Engage Last Minute Shoppers

What does the holiday shopping season really look like? You might conjure images of densely packed stores and ransacked aisles; a pair of fathers grappling for the last must-have toy in stock; a mall Santa capping off a meandering line …

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In Blog, Engagement

black-friday-300

November 28, 2015




Black Friday Roundup: Online Sales Were Up, Online Traffic Was Down

[EDITOR'S NOTE: The article was updated Monday, Nov. 30 at 12:15 p.m. EST with newly-reported information about Black Friday online traffic.]

Slowly but surely, Black Friday is becoming more of an ecommerce holiday.

Black Friday sales were up, but how high …

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In Ecommerce, News

FB-and-Twitter

May 9, 2013




Using Social Media as a Customer Service Tool

Shoppers are becoming more and more engaged with brands through social media. While they may not interact with most brands on a daily basis, consumers have no problem voicing their concern or praise to a brand on sites like Facebook, …

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In Contact Center, Cross Channel

website-ecommerce-site-down

November 27, 2015




Down Goes Neiman Marcus… Down Goes Neiman Marcus…

And we have our first Black Friday ecommerce casualty. Neiman Marcus has been down since 8 a.m. EST.

According to Catchpoint Systems, the Neiman Marcus website has been mostly unavailable. It has only been up intermittently, or showing an error …

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In Ecommerce, News

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