Labor Shortfall for Warehouse Workers Growing Acute

| Mike O'Brien

Warehouses, distribution centers and fulfillment centers need to hire an additional 226,000 workers each in 2018 and 2019 just to keep pace with demand, driven largely by perpetually booming ecommerce, according to a new report from commercial real estate firm CBRE.

MCM Week in Review 9/7/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 9/7/2018 Lululemon Reports Double-Digit Online Growth, Strong Comps Lululemon reported 48% growth in direct-to-customer sales during … Continue Reading →

12 Ways to Improve Peak Season Hiring for Ecommerce Fulfillment

| Brian Barry

For many companies, peak season hiring is an absolute necessity. The quality and the number of hourly workers can mean success or failure in fulfillment and for your company’s service level and profitability. In many businesses, hiring decisions are underway. These 12 considerations will help you succeed at this annual exercise.

MCM O+F Advisor (9/5/18)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 9/5/2018 Pitney Bowes Parcel Shipping Index Sees 17% Growth in 2017 Parcel shipping volume grew 17% in 2017 across 13 … Continue Reading →

Ecommerce Delivery: What Do Your Customers Want?

| Brian Bourke

When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.

Why the Time is Right to Consider a DOM System

| Michael Anderson

Omnichannel commerce is now a basic competitive requirement. But enabling customers to buy from anywhere, pick up from anywhere and return to anywhere is an operational challenge. Are traditional OMS systems up to it? Learn how a Distributed Order Management or DOM system is purpose-built for today’s commerce.

Boxed Closes $110 Million Funding Round Led By Japan’s Aeon Group

| Mike O'Brien

After various acquisition offers didn’t work out, club-based grocery and CPG ecommerce startup Boxed has secured a $110 million funding round, validating the company’s technology and market position as the e-grocery space continues to heat up.

13 Steps to Greater Ecommerce Fulfillment Efficiency

| Brian Barry

As Amazon gets stronger and competition rises, you need to continually find ways to reduce expenses and improve the customer experience. Drawn from hundreds of operations blogs we have written for Multichannel Merchant, here are 13 ways to make your fulfillment operations more efficient and improve performance.