shipping/delivery, shipping, shipping options, shipping charges, shipping and delivery, shipping strategy, logistics, transportation, packages, packaging, package delivery, shipping and packages, dunnage, UPS, FedEx, regional shipping

May 6, 2013




Ship-from-Store Distribution: Is It Right For You?

In order to compete with today’s multichannel retail environment, retailers must provide access to merchandise where shoppers want it.  In order to do that, many companies are executing a ship-from-store model as part of the fulfillment supply chain, according …

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In Must Reads, Operations & Fulfillment

April 15, 2013




Johnson Stephens Consulting Is a Premier Sponsor of Operations Summit 2013

APRIL 15, 2013 – Johnson Stephens Consulting, a supply chain operations consulting firm, is a Premier Sponsor of Operations Summit 2013, which will be held April 23-23 at the Hyatt Regency in Columbus, OH.

“We are pleased to be a Premier Sponsor as the …

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In Press Releases

January 30, 2013




GUESS Partners with VendorNet for Ship-from-store Solution

Apparel and accessories seller GUESS will leverage VendorNet’s StoreNet technology to implement omnichannel retail capabilities, specifically fulfillment of online sales from its brick and mortar locations.
According to a press release, StoreNet enables GUESS to offer store inventory to …

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In Customer Service, eCommerce

January 4, 2013




Macy’s JCP Fight Over Martha Stewart Going to Trial

Bloomberg.com is reporting that a trial date has been set for February in the case between Macy’s and J.C. Penny over the exclusive rights of selling Martha Stewart products in their stores.
As Multichannel Merchant reported over …

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In Email, News

December 28, 2012




3 Big Ideas Retailers Won’t Achieve by 2013

Looking back at 2012, a handful of trends have dominated headlines in the ecommerce and retail space. These include the so-called omnichannel experience for consumers across all touchpoints, heightened privacy concerns and the use of big data to increase customer engagement …

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In Ecommerce, Mobile

December 14, 2012




The True Story of a Seamless In Store Return at Old Navy

On Nov. 26, or a day better known to the ecommerce world as Cyber Monday, I was given the assignment to use my iPhone 4S to shop online using any personal email promotion I received for that day in my inbox. …

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In Email, Mobile

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April 7, 2014




Should Rightsizing Be Retail’s Next Big Step?

Are retail stores destined to be a relic?

The media has been overrun lately with news that Staples, RadioShack, JC Penney, Abercrombie & Fitch and other iconic retailers have plans to shutter thousands of U.S. stores and lay off employees …

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In Must Reads, Omnichannel

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April 10, 2014




Core Elements Flattening the Global Ecommerce World

Click the above image to read Baynote’s “World of Ecommerce” infographic, which provides even more data insights on the ecommerce powerhouses both here and abroad.[/caption]

Alibaba’s plan to hold its IPO stateside signifies that ecommerce knows no boundaries. …

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In Ecommerce, Global

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April 14, 2014




Operations Executives Cope With Growing Complexity

As they get ready for Multichannel Merchant’s 2014 Operations Summit, taking place at the J.W. Marriott in Indianapolis April 22-24, one thing merchants and vendors agree upon is that direct-to-customer operations have become more complex, and important, than ever …

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In Operations Summit 2014

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April 14, 2014




What You Have Told Us – The State of Operations 2014

What is Amazon’s effect on direct-to customer merchants? Will shippers and carriers be on the same page in holiday 2014? What metrics matter in the contact center? What omnichannel paths are merchants taking to keep up with the always-connected customer?

These …

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In MCM Outlook 2014, mcm-outlook

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