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May 23, 2013




Amazon Tops Walmart in Brand Ranking

Amazon topped Walmart with a brand value of $45.7 billion and saw its value grow by 34% while Walmart grew by 5% to $36.2 billion in a top brand ranking, according to an article on AdAge.com.   The ranking done by BrandZ Ranking, credits …

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In Ecommerce, Global

March 11, 2013




How to Deliver a Better Experience to Today’s Multi-touch Shopper

Many retailers are wary of the omnichannel consumer. How do you capture the attention – and purchases – of mobile savvy, price sensitive consumers who jump from their laptop, to tablet, to smartphone, to the store and back again?

The answer is, …

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In Channel Integration, Cross Channel

November 16, 2012




How to Excel in the Holiday Season Ecommerce Frenzy

As if the holiday shopping period wasn’t a big enough challenge for retailers, the emergence of omnichannel shoppers and their ability to comparison shop at the speed of light imposes an incredible need for equally fast response from retailers.

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In Analytics, Channel Integration

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January 14, 2014




Move Over Showrooming, Webrooming is Here

A year ago, retailers were worried showrooming – the practice of visiting stores to ‘touch and feel’ products, then returning home to buy them online – would devastate in-store sales. With the threat of showrooming looming, retailers quickly launched innovative omnichannel initiatives …

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In Ecommerce, Must Reads

October 31, 2013




Forrester Study Shows B2B Ecommerce and Mobile a Must

A profound shift in customer behavior from offline to online channels is fundamentally changing the way in which B2B merchants interact with, sell products and services to, and build loyalty with their B2B customers, according to a Forrester …

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In B2B, Ecommerce

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January 20, 2014




It’s Not About Big Data – It’s About Smart Data

How do you know if your marketing initiatives are working?  Obvious question, right? You track. You measure. You report. But what if what you are tracking, measuring and reporting on is incomplete or worse yet–just plain wrong? It could be …

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In Analytics, Analytics

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April 7, 2014




Should Rightsizing Be Retail’s Next Big Step?

Are retail stores destined to be a relic?

The media has been overrun lately with news that Staples, RadioShack, JC Penney, Abercrombie & Fitch and other iconic retailers have plans to shutter thousands of U.S. stores and lay off employees …

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In Must Reads, Omnichannel

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April 10, 2014




Core Elements Flattening the Global Ecommerce World

Click the above image to read Baynote’s “World of Ecommerce” infographic, which provides even more data insights on the ecommerce powerhouses both here and abroad.[/caption]

Alibaba’s plan to hold its IPO stateside signifies that ecommerce knows no boundaries. …

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In Ecommerce, Global

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April 14, 2014




Operations Executives Cope With Growing Complexity

As they get ready for Multichannel Merchant’s 2014 Operations Summit, taking place at the J.W. Marriott in Indianapolis April 22-24, one thing merchants and vendors agree upon is that direct-to-customer operations have become more complex, and important, than ever …

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In Operations Summit 2014

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April 14, 2014




What You Have Told Us – The State of Operations 2014

What is Amazon’s effect on direct-to customer merchants? Will shippers and carriers be on the same page in holiday 2014? What metrics matter in the contact center? What omnichannel paths are merchants taking to keep up with the always-connected customer?

These …

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In MCM Outlook 2014, mcm-outlook

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