Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

August 4, 2015

Macy’s To Expand Same-Day Delivery to 9 New Markets

After a successful fall pilot in eight markets, Macy’s this summer is expanding its same-day delivery service to nine additional metro areas, giving it greater reach than Amazon, which offers it in 14 markets. The service is being offered via …


In Fulfillment, News

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

August 3, 2015

Retail Bloopers and the Role of Attribution in Delivering an Omni Experience

Recently, I was at a national big box chain store that I knew and loved. In addition to shopping my local branch of their store, I also often browsed their website on my home laptop, and had joined their mailing …


In Blog, customer experience


August 3, 2015

3 Ways Brick-and-Mortar Stores Can Win at Webrooming

There is no stopping the rise of online shopping. The product options are endless, it’s simple, more convenient, often cost-efficient—and the list goes on. It’s no shock that ecommerce has been lauded the future of retail, reaching $1.5 …


In Blog, Ecommerce

yet another warehouse

August 3, 2015

Are You Holding Onto Your Fulfillment System Too Long?

In many cases, businesses are holding onto installed order management and ERP systems for more than 10 years – sometimes 15+ years – if they believe they’re the right fit. On the face of it, this is sound thinking considering the time and …


In Blog, Fulfillment


July 31, 2015

Week in Review: eBay Now Same-Day Service Grounded

While the same-day delivery segment is getting hotter with more entrants all the time, eBay is going in the other direction by shutting down its eBay Now same-day delivery service in several markets, and also ending another pilot that provided …


In Ecommerce, Executive

Shipping/Delivery, shipping, shipping and delivery, cargo, freight, ocean freight, ocean shipping, port strike, west coast port strike

July 30, 2015

Ecommerce Innovation Happening Around the World

For anyone who might think of the U.S. as the world leader in ecommerce innovation, Forrester analyst Zia Daniell Wigder said inventiveness in that sector is distributed fairly broadly around the globe.

There is lots of innovation happening around …


In Ecommerce, Fulfillment

global ecommerce, Forrester Research, mobile commerce, ecommerce, Growing Global 2015, omnichannel, omnichannel retail, online marketplaces

July 29, 2015

Building the Right Cross-Border Ecommerce Roadmap

While presenting a number of risks and some significant barriers to entry, global ecommerce represents a massive opportunity and more retailers are jumping aboard as solutions for addressing cross-border business become more readily available.
Even if you are not trying …


In executive summary, Global

UPS, peak holiday season 2015, FedEx, omnichannel

July 29, 2015

UPS Beats Q2 Earnings Estimate Even As Revenue Falls

UPS reported second-quarter earnings that were ahead of analyst estimates, even though revenue was slightly below expectations, the latter hurt by the strong dollar and the continuing decline in fuel surcharges due to lower oil prices. Yields were helped on …


In News, Operations & Fulfillment

horizontal mobile holiday

October 11, 2014

4 Ways to Enhance Your Omnichannel Holiday Strategy

During last year’s holiday season, retailers worked hard to create an omnichannel shopping experience. Retailers brought the online, in-store and mobile initiatives together to provide a seamless experience. And though not quite perfect (yet), this allowed shoppers to buy …


In Blog, Must Reads


October 9, 2014

Going Global in an Omnichannel World

A big trend today in retail is the convergence of retailers expanding their business globally while being an omnichannel retailer.

During a meeting at, Borderfree chief strategy officer Kris Green told Multichannel Merchant that retailers need to make …


In Ecommerce, Global

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