September 13, 2012




Nordstrom: Retailers Need a Focus on Customer Engagement

The future of customer experience does not lie solely at the hands of ecommerce, said Jamie Nordstrom, president of Nordstrom Direct. It calls for retailers to focus on creating the finest customer engagement both online and in the traditional store …

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In Channel Integration, Cross Channel

September 12, 2012




#shoporg12 Storified: The Day 1 Tweets

[View the story "#shoporg12 Day 1" on Storify] #shoporg12 Day 1 Here’s a collection of tweets by attendees of the Shop.org Summit in Denver on Sept. 11, 2012. Storified by Tim Parry · Wed, Sep 12 2012 05:34:56 Data+content=actionhero!: @shoporg Adobe’s Brent Dykes explains how …

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In Analytics, Ecommerce

September 12, 2012




Jerry Storch: Bricks and Mortar Stores Not Dead

For those who believe that ecommerce will be the downfall of the bricks-and-mortar store, you better think again, according to Toys R Us Chairman and CEO Jerry Storch.
Follow US! @MCMerchant Multichannel Merchant Multichannel Merchant Multichannel Merchant O+F Operations …

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In Channel Integration, Cross Channel

January 4, 2013




Macy’s JCP Fight Over Martha Stewart Going to Trial

Bloomberg.com is reporting that a trial date has been set for February in the case between Macy’s and J.C. Penny over the exclusive rights of selling Martha Stewart products in their stores.
As Multichannel Merchant reported over …

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In Email, News

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April 2, 2014




Neiman Marcus Merging Stores and Online

Neiman Marcus Group, Inc. announced it is merging the merchandising and planning organization for Neiman Marcus Stores and Neiman Marcus Online into a single team to reflect the omnichannel direction of the brand. These changes will go into effect on …

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In Executive, General & Administration

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April 7, 2014




Should Rightsizing Be Retail’s Next Big Step?

Are retail stores destined to be a relic?

The media has been overrun lately with news that Staples, RadioShack, JC Penney, Abercrombie & Fitch and other iconic retailers have plans to shutter thousands of U.S. stores and lay off employees …

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In Must Reads, Omnichannel

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April 14, 2014




Operations Executives Cope With Growing Complexity

As they get ready for Multichannel Merchant’s 2014 Operations Summit, taking place at the J.W. Marriott in Indianapolis April 22-24, one thing merchants and vendors agree upon is that direct-to-customer operations have become more complex, and important, than ever …

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In Operations Summit 2014

April 14, 2014




“It’s Hard” Sums Up the Role of Operations

“It’s Hard” was a song by “The Who,” and many of us are singing that tune when it comes to the complexities of operations in our present day omnichannel global ecommerce industry.

While business is growing, meeting the growing …

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In Operations Summit 2014

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April 14, 2014




Meet Our New Exhibitors at Operations Summit!

Operations Summit is less than a week away and all of us here at Multichannel Merchant couldn’t be more excited about this!  This year we welcome several new exhibitors ranging in a variety of categories relating to warehousing, shipping …

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In Operations Summit 2014

shop-regis-300

April 19, 2014




Regis Launches ShopRegis Tab on UK Site

Regis has launched its first ecommerce site in the United Kingdom, ShopRegis, to sell products available and gift cards redeemable in Regis’ UK salons.

Designed and developed by Regis creative and digital partner Photolink, the idea was to create a …

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In Channel Integration, Ecommerce

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