omnichannel checklist

September 21, 2014

Your 5-point Checklist for Going Omnichannel

With the right digital strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint.

But every store operation is different and the right solution for one retailer may …


In Customer Service, Engagement

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

September 15, 2014

Apple Pay, Same-day Delivery Highlight Macy’s Inc.’s Omnichannel Rollouts

Macy’s, Inc. has today outlined its latest advancements in omnichannel strategy and technology as the company continues to add new dimensions for attracting shoppers and serving the needs of individual customers.

Here are examples of emerging omnichannel strategy and …


In News, Omnichannel


June 10, 2015

NetSuite Completes Acquistion of Bronto Software

Netsuite today announced it has completed the acquisition of Bronto Software Inc., a cloud-based commerce marketing company.

The acquisition brings together leaders in cloud-based omnichannel commerce and marketing automation solutions. As the number one email marketing provider to retailers ranked …


In Ecommerce, Press Releases

Apple Pay

September 12, 2014

What Apple Pay Means for Omnichannel Retail

[caption id="attachment_54148" align="alignright" width="100"] Computop CEO Ralf Gladis[/caption]

Apple made a big splash this week with the introduction of its new i-devices: The iPhone 6, iPhone 6 Plus, and the Apple Watch. With it comes Apple’s entry into the …


In Omnichannel, technology

June 9, 2015

American Signature Partners with CloudTags

CloudTags, the data platform for the connected store, announced that American Signature, Inc. is using the CloudTags technology solution to allow customers to seamlessly shop online and in-store. This first-in-kind shopping experience allows shoppers to explore physical stores digitally; discover …


In Ecommerce, Press Releases

Macy's, Macy's omnichannel, omnichannel, omnichannel fulfillment, buy online pickup in store, BOPS, ecommerce, Target, Sears, IRCE 2015, retail, omnichannel retail, Follett Higher Education Group, Follett

June 9, 2015

Macy’s Exec Predicts BOPS Volume Will Triple This Holiday Season

A Macy’s omnichannel executive told IRCE 2015 attendees that the company now has some operational history and data to help it more accurately forecast buy online/pickup in store demand, predicting it will be three times higher during peak season …


In customer experience, customer experience

UPS, comScore, shipping/delivery, operations and fulfillment, returns in store, ecommerce returns, returns policy, IRCE 2015, customer satisfaction, customer experience, ecommerce, mobile commerce, omnichannel, omnichannel fulfillment, multichannel

June 6, 2015

Demanding Consumers Still in Driver’s Seat, UPS/comScore Study Finds

U.S. consumers are continuing to demand convenience, advanced mobile features, flexible shipping options and ease of product returns, according to the fourth annual UPS Pulse of the Online Shopper study. Done in conjunction with comScore, the study surveyed 5,000 U….


In customer experience, IRCE 2015

June 6, 2015

enVista Launches Enspire Commerce

CHICAGO and INDIANAPOLIS —  enVista, a leading supply chain consulting and IT services firm, announced the launch of its new software solutions business, Enspire Commerce, at IRCE 2015.

Enspire Commerce provides a cloud-based, multi-tenant architecture solution focused on omnichannel selling, optimization, fulfillment …


In IRCE 2015, Omnichannel


September 3, 2014

Staples Launches Series of Omnichannel Updates

Staples has announced a series of enhancements to its omnichannel experience, including the ability to buy products online and pick them up in-store within hours, Visa Checkout for online payments, new in-store kiosks,  and an app for iPad users.

“The …


In Engagement, News

June 3, 2015

eBay Enterprise Announces THE SHOP to Focus Entirely on Commerce

KING OF PRUSSIA, Pa.–(BUSINESS WIRE)–eBay Enterprise, an eBay Inc. company, today announced creation of THE SHOP, an eBay Enterprise Agency, the first to focus entirely on designing and driving commerce. The agency leverages over fourteen years of …


In IRCE 2015

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