customer-satisfaction-300

January 23, 2015




4 Omnichannel Tips to Improve Customer Experience and Increase Sales

When it comes to retail selling, gone are the days of “if you build it, they will come.” Customers today spend a significant amount of time researching products they want to buy and are much savvier about where, when and …

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In Blog, Ecommerce

NRF, National Retail Federation

January 15, 2015




Mobile Huge in Omnichannel Engagement, Retailers Report at NRF

Executives from Macy’s, Lowe’s and The Limited said the impact of mobile on omnichannel engagement with customers has been huge and has progressed faster than expected, attendees were told at a session at the NRF Big Show this week …

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In customer experience, Engagement

Online-Payment

December 3, 2015




5 Must-haves for a Retailer Mobile Payment Solution (And Why Apple Pay Falls Short)

The point-of-sale has long been a battleground for retailers. Retailers want control over the payment process, but card networks and banks call the shots. This puts retailers in a third-party relationship with their customers, which not only inhibits them from …

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In Blog, Ecommerce

Cyber-Weekend-2015-300

December 2, 2015




Editor’s Notebook: Cyber Weekend BOPIS Went Smoothly… Kinda…

Buy online, pick up in store… Seems pretty easy from the customer point of view, and seems pretty complicated from a retailer’s perspective. And during the holiday season, omnichannel shopping should be nerve-racking for everyone.

But truth be told, my …

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In Blog, Must Reads

scot-wingo-300

December 2, 2015




ChannelAdvisor’s Scot Wingo Recaps Cyber Weekend 2015, and Talks Star Wars

ChannelAdvisor Executive Chairman and Founder Scot Wingo was gracious enough to do a Google Hangout video interview with Multichannel Merchant on Tuesday, Dec. 1, 2015, to talk about Cyber Weekend 2015 (which ChannelAdvisor refers to as the “Cyber 5,” meaning the 5 ecommerce shopping days …

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In Ecommerce, marketplaces

marketlive-shopatron-300

December 1, 2015




Vista Equity Simultaneously Buys MarketLive and Shopatron

AUSTIN, Texas–(BUSINESS WIRE)–MarketLive Inc. and Shopatron, leading providers of software solutions for the global retail industry, today jointly announced that the companies will be acquired simultaneously by Vista Equity Partners (“Vista”), a leading private equity firm that focuses …

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In News, PR Newswire

cyber-monday

December 1, 2015




All Sorts of Sales Records Set on Cyber Monday 2015

Related Cyber Weekend News

Stores that Closed Doors on Thanksgiving and Black Friday Outperformed Competitors Online

Editor’s Notebook: My Big Fat Omnichannel Thanksgiving Shopping Day

No Surprise: Thanksgiving Ecommerce Sales on the Rise

Editor’s Notebook: Black Friday and …

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In News, PR Newswire

cyber-monday

November 29, 2015




More Than 121 Million Holiday Shoppers Plan to Shop Online on Cyber Monday

WASHINGTON, November 29, 2015 – Incredible online savings starting in early November have changed the way that consumers are shopping on Cyber Monday. Online holiday shoppers this year are hoping to see deals on everything from cashmere sweaters to home décor before …

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In News, PR Newswire

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

January 8, 2015




Macy’s Inc. Restructuring with Omnichannel in Mind

Macy’s, Inc. today announced a series of initiatives to evolve its business model and invest in continued growth opportunities as consumers change the way they shop. Actions include a restructuring of merchandising and marketing functions at Macy’s and …

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In Customer Service, Fulfillment

parking-lot-300

November 28, 2015




Editor’s Notebook: Black Friday and the Parkin’ is Easy

I never thought I’d go to one mall and one shopping center with a major discount store on Black Friday and not have to deal with horrific traffic, angry mobs, and find a parking spot.

Maybe people avoided the crowds …

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In Blog, Omnichannel

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