June 4, 2014
The head of ecommerce for Shoe Carnival said the company’s transition from a third-party logistics (3PL) provider to a ship-from-store approach is foundational in terms of its overall omnichannel strategy, providing inventory awareness throughout the chain across its stores, …More...
June 3, 2014
In today’s omnichannel world, tech-savvy consumers no longer differentiate between online and in-store experiences. They want convenience – to shop whenever and however they please, through any channel — and they want a great experience every time.
To attract and retain …More...
May 28, 2014
With mobile card readers and the advent of point-to-point encryption, merchants don’t have to think twice about where and when they’re swiping a credit card. Mobile POS technology has blown the doors wide open for merchants of all …More...
May 27, 2014
We know that merchants are breaking down silos to allow their customers a unified, omnichannel experience. But what’s going on behind the scenes?
While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment …More...
May 27, 2014
Many people were talking about how to take one-to-one conversations to a whole new level at the recent IBM Smarter Commerce Event in Tampa.
For years, technology has enabled customer communication to be more personalized. But finally, I’m seeing …More...
May 23, 2014
Gap Inc. reported an increase of 13% in online net sales to $575 million on top of last year’s 27% increase, according to a press release. The company continues its progress toward bridging the growing digital world with its physical stores.
May 23, 2014
The holiday rush for e-commerce shoppers is still months away, but e-retailers are already outlining and executing marketing strategies for 2014’s digitized shopping season. According to research from comScore, mobile commerce’s year-on-year growth rate jumped to 24 percent between 2012 and 2013, …More...
May 18, 2014
Walmart, JCPenney and Nordstrom all reported faster year-over-year ecommerce growth than Amazon for its respective first quarters. But does that mean Amazon’s reign on ecommerce is coming to an end?
Not at all.
But earlier this month, CBS News …More...
May 19, 2014
It’s hard to compete with Amazon Prime and is free two-day shipping, and few retailers have the customer base or the deep pockets to develop competitive programs.
One thing merchants are doing to take on Amazon is to implement …More...
September 28, 2013
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“Preparing Your Warehouse for Omnichannel Fulﬁllment”
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