omnichannel-ron-burgundy-300

December 18, 2013




IBM Predicts an Omnichannel Shopping World

Now that you have watched the above video, are you surprised that IMB predicts “buying local will beat online” as a part of its 8th-annual IBM 5 in 5 list of innovations that have the potential to change the way people work, …

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In Blog, Customer Service

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August 1, 2014




Target and Walmart Announce New Leaders

It was a busy week for executive hirings: Target brought in a new chairman and CEO, and Walmart U.S. promoted its new president and CEO from within.

[caption id="attachment_51808" align="alignleft" width="147"] Brian Cornell[/caption]

Target announced that …

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In Executive, Leadership Team

Forward to 2014 new year concept

December 10, 2013




Omnichannel Crystal Ball: What’s Ahead in 2014?

What will retail look like in 2014?  While shopper robots won’t appear in every store next year, we’re clearly headed toward a new era in retail automation, one that’s sure to completely transform the customer experience.

Just as …

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In 2014 Predictions, Channel Integration

MCM-OUTLOOK-2014-logo-print-300-200

July 31, 2014




Canada, Australia Top Choices for Cross-Border Ecommerce

[caption id="attachment_51555" align="alignright" width="151"] Want to know more about growing your global ecommerce business? Click here and download Multichannel Merchant’s MCM Outlook report.[/caption]

Canada (84%) and Australia (54%) are the top choices for cross-border ecommerce, followed by Japan and …

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In Ecommerce, Global

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

July 31, 2014




In France and Germany, Ecommerce a Matter of Trust

Merchants who want to conduct cross-border ecommerce into France and Germany have to grapple with a common issue – trust in the online channel.

Speakers on a France and Germany panel at Multichannel Merchant’s recent Growing Global conference agreed that …

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In Ecommerce, Ecommerce

UPS, holiday shipping, holiday shipping peak, seasonal hiring, shipping, Shipping/Delivery, FedEx, Amazon, retail, holiday peak, logistics, 2013 holiday season, 2014 holiday season

July 31, 2014




UPS Spending $175M to Add Holiday Shipping Capacity

UPS announced on its Q2 earnings call this week that it was spending $175 million to increase its capacity during the holiday shopping season, including adding 50 new hub sorts at its existing facilities – bumping up capacity by 5% – and going from limited …

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In Fulfillment, Holiday 2014

direct to consumer, DTC, Warehouse/Distribution Center, Operations and Fulfillment, order management system, OMS, Warehouse Management Systems, WMS, VAR, value-added reseller, ERP, software selection, software requirements, omnichannel, omnichannel fulfillment

July 29, 2014




When a Labor Management System Makes Sense

As distribution center operations continually look to streamline operations and gain efficiencies, especially when they’re in growth mode, a labor management system inevitably becomes part of the conversation. In a nutshell, it helps managers and supervisors track and manage …

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In Fulfillment, Inventory

GlobalFlags300

July 29, 2014




MCM Outlook: Global Ecommerce Opportunity Beckons

If you’re a merchant and you’re not engaged in global ecommerce, you’re missing out on a massive opportunity. Trends like slower growth in domestic ecommerce relative to other countries and increased website traffic from non-U.S. IP …

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In MCM Outlook 2014, mcm-outlook

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December 4, 2013




Clearing Up the Confusion Between Omnichannel and Multichannel

Omnichannel and multichannel, we hear these two terms used frequently – and often interchangeably – in the ecommerce world but in reality, they’re distinct things. Both strategies are important to brands, but in order to properly execute on them, you have …

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In CRM, Cross Channel

ipad-iphone-300

July 25, 2014




Apple’s Sales Growth in India is Great for Global Ecommerce

Apple reported that its third quarter revenues were up 6%, and CEO Tim Cook attributes that to its progress in the BRIC countries, where iPhone sales were up a very strong 55% year-over-year.

And that, coupled with strong iPad sales, could lead …

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In Ecommerce, Global

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