April 2, 2013




3 Critical Steps to Avoid Social Media Meltdowns

Someday, somewhere, somehow, every retailer will deliver a bad customer experience. Products disappoint, a customer service representative has a bad day, ordering snafus occur; it happens. But in today’s socially-connected world, one customer’s small disappointment can turn into …

More...

In CRM, Ecommerce

March 20, 2013




More Merchants Monitor Social Media than Offer Live Chat

More merchants are monitoring social media in the contact center than offering live chat, according to the results of the MCM Outlook 2013 survey.

According to the survey results, 46.5% of respondents are monitoring social media in the contact center, while just 21% …

More...

In Contact Center, Customer Service

SEO-300

August 16, 2014




4 Strategies to Boost SEO Rank Using Social Signals

Samir Palnitkar, President of ShopSocially, and Tim Ahlenius, Senior Digital Strategist at Americaneagle.com, presented a webinar in July showcasing strategies to boost SEO rank using social signals.

Palnitkar and Ahlenius said retailers can unlock the latent power of social …

More...

In Marketing, Must Reads

VisaCheckout

August 24, 2015




Visa Checkout Expands Global Availability to Merchants

Visa Inc. announced continued global success of Visa Checkout, the online check out service that allows shoppers to pay with their cards online and on any device, with just a few clicks. In recent months, no less than thirty-three new …

More...

In Global, News

Belk, eBay Enterprise, eBay, customer service, customer contact center, customer experience, retail, online retail, ecommerce

August 24, 2015




Sycamore Partners Buys Belk

Belk, Inc., the nation’s largest family owned and operated fashion department store company, today announced that it has entered into a definitive merger agreement whereby investment funds managed by New York-based private equity firm Sycamore Partners will acquire 100% of Belk …

More...

In Executive, PR Newswire

ArtistBePic

August 20, 2015




ArtistBe.com Sees Success with Website Redesign

ArtistBe.com, an online artist community showcasing original art of both established and emerging artists from around the world announced the completion of its fully responsive design and optimization of its website.

“We are so very excited with artistbe.com,  …

More...

In Ecommerce, Mobile

ecommerce fraud, ecommerce fraud prevention, EMV, card not present, CNP, card not present fraud

August 19, 2015




6 Tips for Preventing Credit Card Chargebacks and Friendly Fraud

While Amazon Prime Day in July broke global sales records, with 34.4 million items ordered worldwide, the ecommerce behemoth saw lots of criticism in social media from consumers who complained about featured specials and the limited availability of some popular items.

More...

In Ecommerce, fraud

sparkle-off-broadway-shoes-300

July 30, 2014




A Sparkling Social Engagement

In the summer of 2012, Off Broadway Shoe Warehouse partnered with Sony Pictures for a promotion centered around the release of the blockbuster movie, “Sparkle.” It was the ideal partnership: Sony Pictures wanted to promote its new movie and Off Broadway …

More...

In Engagement, Marketing

showrooming-1-300

August 18, 2015




Cross-Channel Customer Experience

The shopping landscape continues to change drastically. Today, consumers – your customers and prospects – are shopping in an environment full of ecommerce sites on mobile devices; they are being influenced through social media posts and enticed through tons of competitive email …

More...

In executive summary, Omnichannel

  1. 1
  2. ...
  3. 10
  4. 11
  5. 12
  6. 13
  7. 14
  8. 15
  9. 16
  10. ...
  11. 285