digi-key-logo-300

November 15, 2014




European Engineers Embrace Digi-Key for Online Component Sales

Digi-Key, a supplier of electronic components, has announced an enormous spike in web traffic and online orders placed by design engineers in Europe.

According to Digi-Key, engineers in Germany, the UK, France and Italy, among other regions of Europe, are …

More...

In B2B, Ecommerce

contact-center

November 16, 2014




Taking your Contact Center Across Borders

Entry into new markets, expanded ecommerce and improved customer service – if any of these appear on your list of priorities for 2015, the chances are that you might also be thinking of opening a new contact center, either in the U….

More...

In Contact Center, contact center

June 5, 2012




4 Tips to Launch a Social Media Customer Service Program in Your Contact Center

The contact center industry has officially entered the next evolution of customer engagement and many are on a mission to figure out how best to implement these new and emerging technologies to service our digital customers. If your contact center …

More...

In Contact Center, Contact Center Resources

June 1, 2012




Publisher’s Note: The Social Media Honeymoon Is Over

Mark Zuckerberg’s personal honeymoon is just beginning, but the romantic ride (historically granted to game-changing marketing ideas) for Facebook and other social media is coming to an end. Our Ecommerce survey results confirm that social media is rapidly growing …

More...

In Analytics, Social Media

June 1, 2012




Pinterest Top Social Media Choice to Engage Retailers

Consumers are using Pinterest more than Facebook and Twitter to engage with retailers, according to a joint study by Shop.org, comScore, and The Partnering Group.
Subscribe to RSS headline updates from: Powered by FeedBurner
Social media is gaining traction …

More...

In News

United States Postal Service, USPS, FedEx, FedEx SmartPost, UPS, UPS SurePost, DHL eCommerce, shipping/delivery, operations and fulfillment, last-mile delivery, Postal Regulatory Commission, PRC, Newgistics

November 10, 2014




Customers, Employees Hit By USPS Data Breach

The U.S. Postal Service said today it had been the victim of a data breach this fall, but that the intrusion did not involve credit or debit card data of customers making retail and online purchases from USPS services …

More...

In News

turkey-with-tablet-300

November 6, 2014




Online Prices to Hit Rock Bottom Thanksgiving Day

Ecommerce prices will hit rock bottom on Thanksgiving Day, lower than any other day during the holiday season, according to the 2014 Digital Index Online Shopping Forecast.

Record sales of $1.35 billion are expected on Thanksgiving Day, a 27% increase over last year. …

More...

In Ecommerce, Holiday 2014

handheld-scanner-inventory-300

November 4, 2014




“Open to Sell” – The New School Approach to Inventory Management

With the holiday season upon us, retailers, market analysts, and financiers alike remain wary of the economic environment and how it will effect consumer spending this year.  In order to stay afloat in the midst of this market volatility and …

More...

In Blog, Fulfillment

May 8, 2012




5 Questions to Ask About Social Media Customer Support

As more companies incorporate social media into their customer support strategy, implementation managers should consider the following advice to determine the type of customer care strategy they can successfully execute in their contact center.
Subscribe to RSS headline updates from: …

More...

In Contact Center Resources, Ecommerce

woman-holiday-shopping-300

October 31, 2014




3 Ways to Prevent Holiday Cart Abandonment

This year, online holiday sales are expected to grow between eight and 11% over 2013, to as much as $105 billion. That’s great news for businesses, but it’s not without its challenges: The overall increase in online shopping cart abandonment is …

More...

In Blog, Ecommerce

  1. 1
  2. ...
  3. 10
  4. 11
  5. 12
  6. 13
  7. 14
  8. 15
  9. 16
  10. ...
  11. 266