Holiday Customer Service Will Measure Up – If You’re Prepared

| Kim Houlne

Consumers expect articulate customer reps—online and in person—well-versed in your products and services. This only escalates during the holidays. Thus call centers are pressed to perform at year-end. Here’s a laundry list of suggestions and some telling Q&As to help you determine what success looks like during peak season.

MCM Week in Review 9/21/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 09/21/2018 How to Have an Effective Email Marketing Strategy This Holiday Season With the holiday season … Continue Reading →

Walmart Acquires Cornershop for $225 Million

| Daniela Forte

Walmart announced the acquisition of Cornershop for $225 million, an online marketplace for on-demand delivery from supermarkets, pharmacies and specialty food retailers in Mexico and Chile. Here is how this acquisition makes it possible for Walmart to leverage omnichannel in Mexico.

MCM O+F Advisor (9/19/18)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 9/19/2018 20 Ways to a Better Inventory Count in Your Ecommerce Warehouse Inventory is typically the largest balance sheet asset … Continue Reading →

MCM Ecommerce&Marketing 9/18/18

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 9/18/2018 Walmart Acquires Cornershop for $225 Million Walmart announced the acquisition of Cornershop for $225 million, an … Continue Reading →

Sephora Launches New Omnichannel Shopping Experience in China

| Daniela Forte

Sephora announced the launch of a new omnichannel program in China that incorporates its app, website, stores and a new WeChat mini-program to offer customers a fully immersive shopping experience. Here is what the program includes and what it means for Sephora in China.

MCM Week in Review 9/13/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 9/14/2018 Google Strikes Private Deal with Mastercard to Track Retail Sales Google has had access to … Continue Reading →